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Find a Location

uShip has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • uShip

      205 E Riverside Dr Austin, TX 78704-1203

      BBB Accredited Business
    • uShip

      103 Jefferson Circle Valdosta, GA 31601

    Business ProfileforuShip

    Online Shipping Broker
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.46/5stars

    Average of 354 Customer Reviews

    Customer Complaints

    56 complaints closed in last 3 years

    28 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/12/2005

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    uShip offers an online transportation marketplace platform, primarily serving the freight and household goods markets.

    Business Details

    This is a multi-location business.

    Find a Location

    uShip has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • uShip

        205 E Riverside Dr Austin, TX 78704-1203

        BBB Accredited Business
      • uShip

        103 Jefferson Circle Valdosta, GA 31601

      Location of This Business
      205 E Riverside Dr, Austin, TX 78704-1203
      BBB File Opened:
      8/12/2005
      Years in Business:
      21
      Business Started:
      1/1/2003
      Business Started Locally:
      1/18/2005
      Business Incorporated:
      7/12/2004
      Accredited Since:
      8/12/2005
      Type of Entity:
      Corporation
      Alternate Business Name
      • uShip, Inc.
      Related Businesses
      Business Management
      • Mrs. Heather Hoover-Salomon, COO
      • Mr. Taylor Gillaspia, Customer Relations Manager
      • Mr. Kris Lamb, CEO
      Contact Information

      Principal

      • Mrs. Heather Hoover-Salomon, COO
      • Mr. Kris Lamb, CEO

      Customer Contact

      • Mrs. Heather Hoover-Salomon, COO
      • Mr. Taylor Gillaspia, Customer Relations Manager

      Industry Tip

      BBB Tip: Smart shopping online

      Customer Complaints

      56 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/09/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I made 2 shipments with USHIP the first was BOL #******** on 2/23/24 and the second was BOL #******** on 3/17/24 For BOL#******* I paid $1366.82 to ship 1 pallet from a Business Address without a loading dock or Forklift to a business address with Forklift/Loading dock access.For BOL#******** I paid $1360.03 to ship an identical pallet from the same Business Address without a loading dock or Forklift to the same business address with Forklift/Loading dock access.Both pallets were picked up from the same location and delivered to the same location. Same weight, identical pallets.On BOL ********* you want to charge an additional $200.90 for extra weight and limited access pick up. THERE IS NOT LIMITED ACCESS at either location. I have never been charged extra for a negligible amount of weight from any other LTL carrier.On BOL ******** they want to charge $437.51 for exactly the same pallet as above but just felt like tacking on an additional $237.51?I believe USHIP is fraudulently passing on inflated charges after clients have paid the correct amount for their services. Based on all the recent visible BBB reviews and Online review from other unhappy USHIP clients they seem to have a pattern of terrible business ethics. This is easily the worst shipping experience I have ever experienced. I need both of these additional charges to be amended and removed immediately.
      Read More

      Customer Reviews

      354 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Lynn W

      5 stars

      04/12/2024

      Great value. Courteous and safe drivers, great communication. Will always use this shipper.

      Local BBB

      BBB serving the Heart of Texas

      BBB Reports On

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