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Description

The Merchant Store is a retailer of credit card processing services and supplies. We specialize in electronic payment services for small to medium size businesses and non profit organizations. Our services include credit and debit card processing, mobile processing, iphone and android processing, ecommerce services, point of sale equipment and service, and more.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Merchant Equipment Store meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for The Merchant Equipment Store include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 7 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 6
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Merchant Equipment Store
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: January 05, 2004 Business started: 01/05/2004 in TX Business started locally: 01/05/2004 Business incorporated: 05/17/2005 in TX
Type of Entity

Corporation

Business Management
Mr. Peter Estep, President Mr. Joe Brannon Mr. Jamie Estep, Vice President
Contact Information
Customer Contact: Mr. Joe Brannon
Principal: Mr. Peter Estep, President
Business Category

Credit Card Processing Service Credit Card - Merchant Services Point of Sale Systems Financial Services Office Supplies

Products & Services

The Merchant Equipment Store offers the following product(s): Credit card equipment and supplies, Point of sale equipment and supplies

Hours of Operation
M: 8:00 AM - 5:00 AM
T: 8:00 AM - 5:00 AM
W: 8:00 AM - 5:00 AM
Th: 8:00 AM - 5:00 AM
F: 8:00 AM - 5:00 AM
S: Closed
Su: Closed
H: Closed
For after hours, weekend, and holiday support, please call 800.898.3436.
Method(s) of Payment
All major credit cards, Paypal, Google wallet, traditional ACH bank drafts, cash.
Alternate Business Names
The Merchant Store, Inc. US Point of Sale
Additional Information

Provider of merchant services, credit card processing, credit card equipment and supplies, wireless processing, gift cards, electronic check acceptance, and other payment services.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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