About
Important information
- Additional Info:It is important to understand the Next-Day/In-Home service warranty offered by this company. According to Dell's policy, a technician will be dispatched if necessary only following phone-based troubleshooting. Also, according to the company, the warranty does not cover software, including the operating system and software added to the Dell-branded hardware products through their factory-integration system, third-party software, or the reloading of software. Complete information can be obtained by calling 800-915-3355 or by visiting http://www1.us.dell.com/content/topics/global.aspx/policy/en/policy?c=us&l=en&s=gen&~section=010#total. Before returning a product, consumers must first troubleshoot the problem by contacting customer service. According to the company, the consumer is responsible for backing up any data on the system prior to troubleshooting. According to Dell's policy, they are not responsible for lost or corrupted data. Complete information can be obtained by calling 800-915-3355 or by visiting http://support.dell.com/support/topics/global.aspx/support/en/technicalsupportpolicy?c=us&cs=19&l=en&s=dhs&~ck=lf. Consumers must contact Dell directly before attempting to return a product in order to obtain a credit return authorization number. Consumers are responsible for returning the product in the return period applicable to the product. Complete information can be obtained by visiting http://www1.us.dell.com/content/topics/global.aspx/policy/en/policy?c=us&l=en&s=gen&~section=010#total. According to the company, Dell Inc and Dell Financial Services are separate corporations. Dell Financial is a financing entity distinct from Dell Inc, and as such is solely and exclusively responsible for financing computer equipment that is manufactured and sold by Dell Inc. Dell Inc is responsible for technical support and warranty assistance, as well as rebates and returned items, but Dell representatives have no authority to act on behalf of Dell Financial in any capacity.
- Additional Info:If you have already contacted Dell with a support issue AND have a case number or reference number provided by a Dell representative you can visit https://support.dell.com/support/topics/global.aspx/support/dellcare/en/outstanding_issues?c=us&l=en&s=gen After submitting the online form, you will be contacted by a Dell representative via email within 1 business day.
Overview
BBB Accreditation & Rating
About This Business
BBB Accredited Since: 4/10/1989
Years in Business: 41
Products and Services
Business Details
- Local BBB:
- BBB serving the Heart of Texas
- BBB File Opened:
- 12/1/1984
- Business Started:
- 5/1/1984
- Business Started Locally:
- 5/1/1984
- Business Incorporated:
- 10/27/1987
- Type of Entity:
- Corporation
- Alternate Names:
- Alienware
- Dell Catalog Sales LP
- Dell Computer Corporation
- Dell Home Sales
- Dellware Direct
- Dell Direct Store
- Dell Computers Corp.
- Dell Computers
- Dell Computers Corporation
- Business Management:
- Mr. Michael Dell, CEO
- Mr. Thomas Tang
Additional Contact Information
- Principal Contacts
- Mr. Thomas Tang
- Customer Contacts
- Mr. Thomas Tang
- Fax numbers
- Other Fax: (512) 728-2668
- Other Fax: (512) 723-7365
- Other Fax: (800) 387-5753
- Other Fax: (386) 754-8602
- Additional Phone Numbers
- Other Phone: (866) 342-0011
- Other Phone: (800) 624-9896
- Other Phone: (800) 449-3355
- Other Phone: (678) 366-1813
- Other Phone: (800) 624-9897
- Other Phone: (800) 879-9500
Additional Information
Latest Reviews
Dilia G
"In 2022 I went to Dell's website to purchase a Laptop, nothing else. I later found out that they charged me extra for a ****** subscription." ... Read full review
Frederick B
"I purchased an Alienware Aurora R12 with a 3080 and i7-11700, with only the standard one-year warranty. Unfortunately, my PC started blue-screening just two months after the warranty expired." ... Read full review
Erik P
"Dell has one of the worst customer service and warranty. I have a monitor, a Dell AW2334DWF, that has developed a sound problem." ... Read full review
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