Business ProfileforDisplays2go

Purchased on 2/2 for 6 total pieces of furniture (4 medium pieces and 2 large pieces).The 6 boxes arrived on 2/5.I opened the boxes on 2/6 evening to try and put the furniture together. The screws were not tightening and the locks were not locking + I saw damage on many of the pieces of furniture.On 2/7 I contacted Displays2Go for a refund via their chat on their website which I provided photos at that time. I have screenshots of customer service telling me to discard the furniture and they would provide a full refund. On 2/7 I receive an email asking if I want a full refund or a 30% off to keep units as is. I emailed back stating I want a full refund. ******** services wanted me to open all boxes to ensure all units had the same issues. I did this and provides over 10 photos plus 1 video sharing how none of them are functioning and many were damaged. They shared they want the units back and they would provide shipping labels. They sent only 2/6 labels which I had to call back to get all 6. This resolution was after 7 emails and 3 phone calls made to get to this resolution.Displays2go supposedly set up a pick up for 2/12 from 8a-5p. ***** never showed. I had to have my husband drive back and forth 20 min to bring these 6 heavy boxes outside then inside on Monday. I called on 2/12 they rescheduled a pickup for 2/13/2024 from 7a-1p. My husband had to drive another 20 min on this morning to bring the boxes outside. Pickup never happened. I called Displays2go and they were going to contact ***** and call me back. Instead of calling me back they emailed me stating this was never initially scheduled and now will have a pickup of tomorrow 2/13, therefore my husband needing to drive another 40 min (total) to bring them in and out again. Displays2go will also not refund me until they received their items back which I cannot wait for. I need a refund immediately as well as these 6 boxes picked up as this was a manufacturer issue.