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BBB Accredited Business since

Royal Administration Services, Inc.

Phone: (800) 871-0467 Fax: (781) 261-2522 View Additional Phone Numbers 51 Mill Street, Building F, Hanover, MA 02339 http://www.royaladmin.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Buyer's Choice, Inc is a provider and administrator of vehicle service contracts. The business products include home & automobile warranty plans, automobile warranty service, home & automobile warranty service insurance.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Royal Administration Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Royal Administration Services, Inc. include:

  • Length of time business has been operating
  • Response to 176 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

176 complaints closed with BBB in last 3 years | 75 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 13
Billing/Collection Issues 1
Delivery Issues 4
Guarantee/Warranty Issues 44
Problems with Product/Service 114
Total Closed Complaints 176

Customer Reviews Summary Read customer reviews

39 Customer Reviews on Royal Administration Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 2
Negative Experience 34
Total Customer Reviews 39

Additional Information

BBB file opened: December 27, 2002 Business started: 01/01/2000 in FL Business incorporated 01/01/2000 in FL
Type of Entity

Corporation

Business Management
Mr. Richard McCabe, President Ms. Debra O'Keefe, Director of Operations
Contact Information
Principal: Mr. Richard McCabe, President
Customer Contact: Ms. Debra O'Keefe, Director of Operations
Related Businesses
Buyer's Choice, Inc.
Number of Employees

55

Business Category

EXTENDED WARRANTY & SERVICE CONTRACTS EXTENDED WARRANTY CONTRACT SERVICE COMPANIES AUTO WARRANTY SERVICE AUTO WARRANTY PLANS All Other Automotive Repair and Maintenance (NAICS: 811198)

Refund and Exchange Policy
The Business states in accordance with Vehicle Service Contract
Service Area
Royal Administration Services, Inc. provides their services in ALABAMA, ARIZONA, ARKANSAS, CALIFORNIA, COLORADO, CONNECTICUT, DELAWARE, DISTRICT OF COLUMBIA, FLORIDA, GEORGIA, IDAHO, ILLINOIS, INDIANA, IOWA, KANSAS, KENTUCKY, LOUISIANA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSISSIPPI, MISSOURI, MONTANA, NEBRASKA, NEVADA, NEW HAMPSHIRE, NEW JERSEY, NEW MEXICO, NEW YORK, NORTH CAROLINA, NORTH DAKOTA, OHIO, OKLAHOMA, OREGON, PENNSYLVANIA, RHODE ISLAND, SOUTH CAROLINA, SOUTH DAKOTA, TENNESSEE, TEXAS, UTAH, VERMONT, VIRGINIA, WASHINGTON, WEST VIRGINIA, WISCONSIN, WYOMING.
Industry Tips
Finding a Reliable Used Car - 5 Tips - Video Read Before You Sign

Customer Review Rating plus BBB Rating Summary

Royal Administration Services, Inc. has received 3.59 out of 5 stars based on 39 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.