Business ProfileforNature Hills Nursery, Inc.

On May 4th, 2023, I purchased a Lambert Cherry tree from Nature Hills Nursery. The website stated that delivery could be expected within 2 weeks. On May 24th, I had not received my order nor any shipping confirmation. I contacted them to inquire and was notified that the trees needed additional time to establish themselves prior to shipment(?) and would be shipped as soon as possible. I expressed my concern that it was getting awfully late in the season for spring planting, but the service rep offered no solution or guaranteed delivery date. The tree finally arrived on June 6th, and, immediately upon unboxing, it was clear the the tree was in bad shape. All leaves were completely wilted and soft. The media in which the tree was potted was course (like pine bark) and poorly moisture retentive. I contacted Nature Hills immediately and was instructed to soak the pot in a container of standing water for a couple of hours to fully soak the media. I did this, and leaves perked up only slightly and were fully wilted again by the next day. I maintained contact with customer service who advised me to continue immersion watering as needed until the tree recovered. So began many weeks of daily watering to try and keep the tree alive. Every day the tree would wilt fully and recover partially over night. The customer service rep assured me that the tree was guaranteed and recommended ongoing intense care. By summer's end, we were finally able to reduce watering without daily wilting, but the tree had lost many leaves, put on no new growth at all, and still looked puny. I suspected it would struggle over the winter due to its poor condition in arrival and a resulting failure to sufficiently establish itself. As predicted, the tree has died over the winter. I have since contacted Nature Hills to request reimbursement. Despite close communication with customer service throughout, they refuse. All communication took place through the portal. I've since been locked out of access.