Any person, firm, partnership, corporation, or other type of business undertaking, accepted for Accreditation in the Better Business Bureau must meet, and be required to maintain, the following requirements and standards...
Be in business in the BBB's service area not less than 6 months. This requirement may be waived by the Board of Directors of the BBB if the principals previously operated a firm with an acceptable record within the BBB's service area, or the principals previously operated a firm that maintained an acceptable record in another BBB's service area.
Supply background information about the company principals or other information deemed essential to the BBB's responsibility to provide inquirers with factual reports which bear on the reliability of the business.
Pay the appropriate Accreditation and other fees as set by the BBB.
Promptly respond to any and all complaints forwarded by the BBB, and make a good faith effort to resolve all such complaints in accordance with generally accepted good business practices. The company must also be free from an unsatisfactory report at the BBB in whose service area the company is headquartered.
Cooperate with the BBB in efforts to eliminate the underlying cause of patterns or trends of customer complaints which the BBB may call to the company's attention.
Cooperate with the BBB's activities and efforts to promote voluntary self-regulation within the business industry.
Adhere to established Better Business Bureau standards of advertising and selling, and cooperate with the BBB in matters relating thereto.
BBBOnLine participants that are Accredited must adhere to the Code of Online Business Practices.
Be free from any governmental action concerning the marketplace and its customers that demonstrates a significant failure of the company to support the principles and purposes of the BBB. Accreditation must be terminated by the BBB's board when an action is filed if the allegations suggest such a failure.
Refrain from using the name or logo of the BBB for commercial, sales, or advertising purposes and in any manner not specifically authorized in writing by the BBB and cease representing any Accreditation with the BBB through display of plaques or decals upon termination of Accreditation.
Support the principles and purposes of the Better Business Bureau and not engage in activity that reflects adversely on the BBB or its members.
Comply with any decisions rendered through Binding Arbitration programs conducted through the BBB, in which the accredited company agrees to participate.
The company must meet all licensing requirements (where applicable) within its industry.
The company must exhibit an ability to meet its financial obligations.