Business ProfileforRoto Rooter

Terrible business that I would not recommend ever using. Had a clog and called them and **** came out and snaked on 5/20/23 and charged me $358.95. Did not solve my problem and led to not only my kitchen sink and dishwasher overflowing but my bathtub overflowed with f**** and toilet paper. **** came back out on 5/30 admitted he snaked the wrong area, snaked and cammed the main line and charged me$496.90. They refused to warranty any of this work after the first time even though my problem was never solved. I was later told it would cost several thousand dollars and that my mainline needed replaced due to scaling (keep in mind they never sent me photos or showed me them, only showed my wife who doesnt know anything about this type of stuff). I asked about hydro jetting as that is a common solution to scaling. They refused to hey. I got two more opinions from major companies in our area. Both companies told me the line didnt need replaced and that jetting would solve my problem. The second company came and jetted my line and I have had no issues since. And they only charged me $250. I called roto rooter several times in the few days and even months after. I spoke to two or three different women all who ignored my request for a refund and said the owner would contact me. The owner never contacted me. I am requesting a refund of $855.85 as their service did absolutely nothing to my problem and they tried to get me to have them do thousands of dollars in work that I did not need. I will accept no resolution other than a refund. This is the first step of many.