BBB's Commitment to Security
BBB encrypts billing information wherever requested online. Personal information is accessible only by staff and volunteers designated to handle complaints or requests. All BBB agents and contractors with access to personal information are also bound to adhere to this policy as part of their contract with BBB.
Personal Information that BBB May Collect
BBB collects the following types of personal information: names, postal and e-mail addresses, phone and facsimile numbers, billing information, and complaint and inquiry information. BBB may also collect business information from sole proprietorships that apply for accreditation or program participation, some of which might constitute personal information, as well as personal information from individuals acting solely in their business capacity. BBB does not collect or maintain information from those actually known to be under the age of 13, and no part of our site is structured to attract anyone under the age of 13.
How BBB May Use Personal Information
Unless you consent, BBB will use your personal information for the purpose for which it was submitted such as to reply to inquiries, handle your complaints and process billing and business requests related to program participation, and we will use such information to provide operational notices, and in program recordkeeping and to conduct research on industry marketplace practices. Our research may lead to the publication of aggregate demographic data but will not result in the reporting or publication of any personal information provided to us. At certain points where personal information is collected on our site, there may be a box where you may indicate you would like to be on a list to receive information about other BBB programs and services and about ways to support BBB and its Foundation. At any time you can add or remove your name from our mailing list by contacting us at firstname.lastname@example.org.
How Your Information May Be Shared
In order to process complaints against businesses, BBB will transfer complaints received to the business complained about. It is also possible that a complaint, request or inquiry will be more appropriately handled by another BBB, in which case the request or inquiry will be transferred to the proper BBB. By completing a complaint form or sending us a request or inquiry, you are allowing us to forward your information to the proper business and also to the proper BBB, if necessary. Consumer inquiries may be forwarded by email, and consumers should recognize that this method of transmission may not be secure. BBB may also share your personal information with the CBBB for CBBB to research industry marketplace practices. Just as in any research we may do, CBBB research will not result in the reporting or publication of any personal information. BBB never sells or rents personal information.
We will also release personal information under the following circumstances:
Where release is required by law (for example, a subpoena) or regulation, or is requested by an agency for governmental investigative purposes or governmental proceedings;
Where our records indicate a company may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of;
To appropriate governmental authorities, where warranted by a business's failure to participate in BBB's advertising self-regulatory process; or
To appropriate persons, where your communication suggests possible harm to others.
Help Us Keep Your Personal Information Accurate
If your personal information changes or you would like to review the personal information we may have on file, please send us an email with the new information or your review request at email@example.com. Let us also know the department or BBB program that led to your submission of personal information so we may efficiently locate your information.
Computer Tracking and Cookies
BBB Serving Northern Colorado and Wyoming has implemented and uses Display Advertising. BBB Serving Northern Colorado and Wyoming uses different advertising vendors for targeting and re-marketing purposes. Visitors to the site may opt-out of targeting and re-marketing at any time by clicking on the "ad choices" icon in the ad itself.
As you browse bbb.org/wyoming-and-northern-colorado, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with re-targeting advertising on other sites based on your previous interaction with bbb.org/wyoming-and-northern-colorado. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. You can visit this page to opt out of AdRoll's and their partners' targeted advertising."
Revised June 2, 2016