Business ProfileforGary's Plumbing & Heating

11Jul2023 - I told the technicians that I would like to repair a fitting and refill my mini split with refrigerant. Without looking at the fitting, they indicated that they could return the following day to repair the fitting -- they were supposed to call to let me know.After several days of no contact, I called the business to request a follow-up. I was told they would call me back. Several more days later, I called again and got the same response with no follow-up. After several more days my wife called and requested an appointment and we were scheduled for 02Aug2023 at 8am.02Aug2023 - 2 technicians sent again at about 8:45am. They finally looked at the fitting and realized they would need to take the head unit back to their shop to repair. This was done and they returned some time later and re-installed the head unit (without using torque wrenches). They filled the system with Nitrogen, vacuumed it out, and refilled the system with refrigerant. The mini split worked correctly and was blowing cold air. Total cost so far: $110.9 in parts/gas, $594.50 in labor. They charged for 8 hours of labor. 1 hour for the repair (acceptable) and 2 people for 3.5 hours each for the rest -- ridiculous.03Aug2023 - unit no longer blowing cold air.14Aug2023 - They returned and found no refrigerant in the unit. They filled the unit with Nitrogen, but they couldn't find the leak, so they suggested I try and warranty the unit. Total cost this day: $117.35 26Aug2023 - using a $20 freon detector from Amazon I found the leak myself -- it was on the smaller line connection that the technicians had taken apart and re-connected when they serviced the head unit. This should be covered by their 30 day parts and labor guarantee.I asked multiple times if they would consider lowering the bill since they didn't not resolve the issue and in fact caused the current issue. I was told every time that they would call me back, but they never did.