BBB Accredited Business Profile

Otter Products LLC

Otter Products LLC

(855) 688-7269

Otter Products LLC

19 years in business
Headquarters
209 S Meldrum St
Fort Collins, CO 80521-2603
Additional Phone Numbers
  • (888) 533-0735
BBB File Opened: 04/11/2002
Business Started: 01/01/1998
Business Incorporated: 01/01/1998 in CO
Type of Entity
Limited Liability Company
Business Management
  • Ms. Laura McFarland, Customer Care Coordinator
  • Mr. Steve Nisbet, President
  • Mr. Jim Parke, CEO
Business Category
  • Mobile Telephone Equipment & Supplies
  • Electronic Equipment & Supplies - Wholesale & Manufacturers

Service Area
International
Alternate Business Names
  • OtterBox
  • LifeProof
  • TreeFrog Developments Inc
  • Life Proof
BBB accredited business

A+

Advertising Review

On May 23, 2014, BBB requested that the business provide substantiation on their advertising for their products, which state:

1. "Fully submersible to 6.6 Ft"
2. "Totally sealed from dirt + dust"
3. "Completely closed to snow +  ice"
4. "Survives drops from up to 6.6 ft"
5. "Exceeds Military shock standards - MIL STD 810F-516.5"
6. "IP 68 Maximum water and dust protection"

The BBB Code of Advertising states, "Claims as to energy savings, perfor
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Overview

Otter Products, LLC is a manufacturer of protective cases for devices such as mobile phones, tablets and music players.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Otter Products LLC

Otter Products LLC

BBB ACCREDITED SINCE 02/01/2005

Customer Review Rating:

25%
75%

Composite Score: