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            • Madwire

              3405 S Timberline Rd Fort Collins, CO 80525-3672

              BBB Accredited Business

            Business ProfileMadwire

            Marketing Programs
            BBB accredited business

            Contact Information

            3405 S Timberline Rd

            Fort Collins, CO 80525-3672

            Get Directions
            Visit Website
            Email this Business
            (888) 872-3734

            Business hours

            7:00 AM - 4:00 PM
            Business Hours
            7:00 AM - 4:00 PM
            7:00 AM - 4:00 PM
            7:00 AM - 4:00 PM
            7:00 AM - 4:00 PM
            7:00 AM - 4:00 PM
            Closed
            Closed

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            Get a Quote

            Customer Reviews

            4.18/5

            Average of 107 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            49 complaints closed in last 3 years

            12 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/9/2013

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Madwire is an online marketing & design agency specializing in design, inbound marketing, growing brands and establishing long-term partnerships with our clients.

            Business Details

            Location of This Business
            3405 S Timberline Rd, Fort Collins, CO 80525-3672
            Email this Business
            BBB File Opened:
            8/19/2011
            Years in Business:
            14
            Business Started:
            6/10/2009
            Business Incorporated:
            6/10/2009
            Accredited Since:
            10/9/2013
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Top Rated Local
            • Top Rated Local, LLC
            Hours of Operation

            Primary

            M:
            7:00 AM - 4:00 PM
            T:
            7:00 AM - 4:00 PM
            W:
            7:00 AM - 4:00 PM
            Th:
            7:00 AM - 4:00 PM
            F:
            7:00 AM - 4:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Joseph Kellogg, CEO/Owner
            • Mr. Jerry Kelly, Chief Marketing Officer
            • Mr. JB Kellogg, CEO/Owner
            • Mr. Brian J Kelly, Legal Counsel
            • Mrs. Amanda Hoffman, COO
            • Beth Berndt, Brand Coordinator
            • Mr. Brandon Lily, Senior Brand Director
            Contact Information

            Principal

            • Mr. Joseph Kellogg, CEO/Owner
            • Mr. JB Kellogg, CEO/Owner
            • Mr. Brian J Kelly, Legal Counsel
            • Mrs. Amanda Hoffman, COO

            Customer Contact

            • Farra Lanzer, Public Relations Director
            Additional Contact Information

            Fax Numbers

            • (970) 962-8502
              Primary Fax

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            49 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/18/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            - they did not render services that you paid for including $600 for 4 months of "social media" service. $600 for a press release that was written but never released.- pay/charge discrepancies such as $300 for a blog one month then $500 for a blog of the same length another month - mismanagement of ads resulting in 50% drop in conversions and loss of thousands of dollars in revenue - poor communication, only communicating once a month at best and only to ask for more money - you have tried to cancel, but they are still asking for more money and refusing to refund even the social media money that they never used and instead want to just apply it to another month of service.
            Read More
            Read 48 More Complaints

            Customer Reviews

            107 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Frank F

            02/17/2024

            Hired this company for startup marketing, really they just robbed me. The salesperson made many promises, of which none we achieved. When I asked to speak to the sales person or a manager I got the run around. I have to believe there are better options out there. Paid them many thousands of dollars and got absolutely nothing in return. For us working with this company was a complete waste of time and money.

            Madwire Response

            02/19/2024

            Hi, *****. We are having a hard time finding your account. Please call our main line during business hours so we can connect you with someone who can help resolve these issues. Here is the number: *************. Thank you!
            Read 106 More Customer Reviews

            Local BBB

            BBB serving Northern Colorado and Wyoming

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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