Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Otter Products LLC has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Otter Products LLC

              209 S Meldrum St Fort Collins, CO 80521-2603

              BBB Accredited Business
            • Otter Shop

              151 W Mountain Ave Fort Collins, CO 80524-2822

              BBB Accredited Business
            • Lifeproof Cases

              650 Missouri Avenue Jeffesonville, IN 47130

            • LifeProof

              15110 Avenue of Science San Diego, CA 92128

              BBB Accredited Business

            Business ProfileforOtter Products LLC

            Cell Phone Equipment
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.38/5stars

            Average of 34 Customer Reviews

            Customer Complaints

            187 complaints closed in last 3 years

            75 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/1/2005

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Otter Products, LLC is a manufacturer of protective cases for devices such as mobile phones, tablets and music players.

            Business Details

            This is a multi-location business.

            Find a Location

            Otter Products LLC has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Otter Products LLC

                209 S Meldrum St Fort Collins, CO 80521-2603

                BBB Accredited Business
              • Otter Shop

                151 W Mountain Ave Fort Collins, CO 80524-2822

                BBB Accredited Business
              • Lifeproof Cases

                650 Missouri Avenue Jeffesonville, IN 47130

              • LifeProof

                15110 Avenue of Science San Diego, CA 92128

                BBB Accredited Business
              BBB File Opened:
              4/11/2002
              Years in Business:
              26
              Business Started:
              1/1/1998
              Business Incorporated:
              1/1/1998
              Accredited Since:
              2/1/2005
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              1000
              Alternate Business Name
              • TreeFrog Developments Inc
              • Life Proof
              • Otter Shop
              • LifeProof
              • OtterBox
              Business Management
              • Ms. Laura McFarland
              • Mr. Steve Nisbet, President
              • JC Richardson, CEO
              Contact Information

              Principal

              • Mr. Steve Nisbet, President
              • JC Richardson, CEO
              Additional Contact Information

              Phone Numbers

              Customer Complaints

              187 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/20/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I have bought 2 defender XT cases, both in which broke merely a few weeks after purchased and OtterBox will not return emails or answer their phones when I call in for a resolution. Their online warranty claim site doesn't not allow for you to make a exchange on this phone case, which I paid $70 for through Amazon. It's a design flaw in the hinge and I'd like to have a refund or a choice of another case with the remained amount refunded.
              Read More

              Customer Reviews

              34 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jennifer P

              02/15/2024

              ************* Have owned an iPhone for 16 years and have never had a phone break. My phone shattered in an otterbox falling from my pocket to the carpeted floor. Never again. Will I buy an otterbox.

              Local BBB

              BBB serving Northern Colorado and Wyoming

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.