Customer ReviewsforPoudre Valley Air Inc

***** at Poudre Valley Air is an excellent technician and a very nice guy. Worked all through the day to service all of our properties and resolved any issues. Always have a good experience with this company!

Horrible customer service. Left a message and two online requests for a call back during the week. Did get back to me on a Saturday and charged a lot to come and attempt to fix my air. Was happy to see them so I had no issue paying the exorbitant weekend fees during the first visit on Saturday. ( note this company advertises 7 days a week but omits reference to weekend costs on their marketing materials). Technician showed up and worked on our issue while multitasking others issues on the phone during our service but felt he had the fix...9 pm that evening our system froze up again and I made a call for help! The technician called me back and said he would come back on Sunday to "warranty" repair the unit. (Tech was very nice and was professional) I mentioned that if they were going to charge me the exorbitant rates I would wait until Monday for service. I was told they were too busy and the next week didn't look good as they were sooo busy. Strange, Warranty work, but have to pay extra? Extortion for weekend fees. Tech came back out on Sunday...I had to cancel plans with family because this rework/diag couldn't be done during the week. Tech was here for a couple of hours and I had hoped that because of the company not fixing the first time and having to cut my weekend plan short the nice thing to do would be to not charge at the least all of the 1.5 rate. ((Confirmed with 2 other company's(Monday morning) that work performed should have been less than half of what was charged.)) Spoke with an "ego" from the office (Will in dispatch) as I mentioned to the tech that I would appreciate a call from his boss...didn't have the courtesy to phone me but wanted to lecture me on the techs speaker phone. What a horrible tactic. Rude is an understatement. Long story short...use another company that respects its customers. Lost me as a customer...will be forwarding complaint to all that are willing to listen and to the BBB and ***** as they are a "partner" with them.

I had a $1500 whole house humidifier installed last summer 2021. With all of our fires it was very important to me with asthmatic symptoms to have this install. I called 3x for Rock who was the one who sold me on this and he was quick to respond when I was purchasing but has ignored my concerns that it is not working. I have given ample time for responses and have been blown off. I was told that someone would come out and look at it and a week later still not a word. I’m horribly disappointed and as a local realtor there is no way I would refer any business to them.

I had a service call from Poudre Air and was charged considerably more then I should have been for both the service and part. But, what frustrates me most was the disrespect and condescending attitude that Will Winchester treated me with. His accusation that I wanted the company to go out of business and have to find new jobs, was uncalled for and very rude. They have lost my business