Customer ReviewsforNorthern Colorado Air, Inc.

AC service calls On Saturday July 29 **** from Northern CO Air came to inspect our Lennox AC system that had stopped working. This company was the original seller/installer of the system. Based on my description of what was happening, **** thought that the capacitor in the outdoor unit was not working. This was the case and the system was also fully charged. A 15 minute fix, under $500 for a weekend call and parts. I will use ********** Air for all our needs.On the previous day, Friday July 28th, we had Dylian from Lion come to look at our AC unit. His diagnosis was that the compressor had failed and needed to be replaced ($4500). In addition, he said the system was leaking refrigerant. Neither of these items were specifically checked!! He followed with a recommendation that the complete AC system be replaced. They could install a new system the next day (Saturday) for over $14000!So, why was the Lion tech unable to diagnose a relatively simple problem? And why did he lie to me about the refrigerant leak?? WTH? We wasted money on the Lion call and were subjected to very aggressive attempts to upsell service agreements and other items as well. This also happened on a previous ************ call. We subsequently learned that Lion techs are paid on commission thus the extreme pressure to buy their products. I will never call Lion again for any service. Im surprised that he didnt suggest that all of the house ductwork needed to be replaced!! ?

Hi ****,I do appreciate you sharing the positive experience you had with Northern Colorado Air **** this past weekend.. I have shared these comments with **** the technician who came to your home.. We strive for honesty and fairness with all our customers. It was great you took time to share this with us. Sincerely,************** Northern Colorado Air ****