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      Country
          Country

          Find a Location

          Blue Federal Credit Union has 15 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Blue Federal Credit Union

              2401 E. Pershing Blvd Cheyenne, WY 82001

              BBB Accredited Business
            • Blue Federal Credit Union

              5105 Randall Ave Cheyenne, WY 82005-2219

              BBB Accredited Business
            • Blue Federal Credit Union

              3810 Dell Range Blvd Cheyenne, WY 82009-5452

              BBB Accredited Business
            • Blue Federal Credit Union

              700 S Greeley Hwy Cheyenne, WY 82007-2848

              BBB Accredited Business
            • Blue Federal Credit Union

              181 W Boardwalk Dr Fort Collins, CO 80525-3069

              BBB Accredited Business

            Business ProfileforBlue Federal Credit Union

            Credit Union
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.25/5stars

            Average of 16 Customer Reviews

            Customer Complaints

            14 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/23/2002

            Years in Business: 72

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Blue Federal Credit Union has 15 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Blue Federal Credit Union

                2401 E. Pershing Blvd Cheyenne, WY 82001

                BBB Accredited Business
              • Blue Federal Credit Union

                5105 Randall Ave Cheyenne, WY 82005-2219

                BBB Accredited Business
              • Blue Federal Credit Union

                3810 Dell Range Blvd Cheyenne, WY 82009-5452

                BBB Accredited Business
              • Blue Federal Credit Union

                700 S Greeley Hwy Cheyenne, WY 82007-2848

                BBB Accredited Business
              • Blue Federal Credit Union

                181 W Boardwalk Dr Fort Collins, CO 80525-3069

                BBB Accredited Business
              BBB File Opened:
              6/15/2000
              Years in Business:
              72
              Business Started:
              6/23/1951
              Business Incorporated:
              6/23/1951
              Accredited Since:
              1/23/2002
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Number of Employees:
              320
              Alternate Business Name
              • Aventa Credit Union
              Business Management
              • Ms. Stephanie Teubner, President
              • Ms. Michele Bolkovatz, Vice President of Marketing
              • Ms. Kim Alexander, Chief Financial Officer
              • Ms. Rebecca Thoe-Heuer, Vice President of Risk and Corporate Assets
              • Mr. Chandler Elmore, Public Relations Manager
              Contact Information

              Principal

              • Ms. Stephanie Teubner, President

              Customer Contact

              • Ms. Stephanie Teubner, President
              • Mr. Chandler Elmore, Public Relations Manager
              Additional Contact Information

              Fax Numbers

              • (970) 568-7965
                Other Fax
              • (307) 638-2304
                Other Fax

              Phone Numbers

              Email Addresses

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              14 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/05/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              On 7/4/23 I sent the following correspondence to Blue Federal Credit Union:Date: 7/4/2023 8:38:16 PM From: Ref ****** / Ashxpress / ***************************** Dear BlueFCU, It has recently come to my attention that BlueFCU has been deducting money from my account in the form of $25.00 fees as of April 2023. I barely received a first notice of your intention to inappropriately and do so in the first place as of 5/31/2023, which I barely just received in June 2023, and yet, you've gone ahead and charged me 3 $25.00 fees already. My account that was opened by requirement for my car loan was paid in full when I paid my car off in September 2022, and in fact I had a $320 credit deposited back into my account from the car company. BlueFCU has for some reason assumed it can stake claim to my money and my account which I kept in excellent standing the entire time. Your notice questioned my inactivity level with my account and if it was any indication of dissatisfaction with BlueFCU. Now, with predatory practices such as this, I absolutely and completely am dissatisfied with BlueFCU and intend to pursue legal action and have contacted the BBB due to your predatory practices. I expect a full refund of my initial credit deposit in the amount of $320.23 immediately and wish to close my account immediately thereafter. This is no way to conduct business with your customers and I will happily be taking my business elsewhere. If my money is not refunded in full and my account is not closed with appropriate notice to myself, I will take further action, since you are jeopardizing my top tier credit. What I'm asking for is below: 1. Refund the $75.00 you have deducted in fees as of April 2023. 2. Send me a check for the $320.23 balance that is in my account. 3. Close my account, effective immediately, once my money has been refunded in full. *****************************
              Read More

              Customer Reviews

              16 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Brian D

              09/19/2023

              DO NOT bank with this institution. It is easily one of the worst credit unions out there to deal with. Quite literally everything is outsourced making you sign up to some outside agency to either transfer your own money or to even just pay a bill.If you want to wire transfer money, which should be normal for a credit union, you either have to sign up for another service, or pay $30 to have the money transferred.They have "convenience" fees for things that are less convenient for the user.. makes little to no sense.They have drafted out 3 separate car payments without permission totaling more than $1,800 and then gave us the run around trying to get it fixed.I can bet that in the 70 years this credit union has existed, it was once a very good, but that is long gone.I hope people wondering whether or not to go to this credit union read this and walks the other way. As for Blue, no need to respond to this with some auto generated junk. This company deserves 0 out of 5 stars.

              Blue Federal Credit Union Response

              09/25/2023

              Hi [reviewer name], were sorry to hear that you had a frustrating experience, and we appreciate your candid review. We strive to be the life-long champion of our members, and wed like to learn more about your experience. Please send us an email at ************************************** and a team member from our staff will be in contact to discuss your concerns. Thank you.

              Blue Federal Credit Union Response

              09/25/2023

              Hi [reviewer name], were sorry to hear that you had a frustrating experience, and we appreciate your candid review. We strive to be the life-long champion of our members, and wed like to learn more about your experience. Please send us an email at ************************************** and a team member from our staff will be in contact to discuss your concerns. Thank you.

              Local BBB

              BBB serving Northern Colorado and Wyoming

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