Customer ReviewsforBlackhawk Cabins

I do not understand the great reviews. We stayed in cabin 10 and it was filthy. We tried to book another place we could afford but couldn’t find one so we had to make do with it or leave Estes Park. I didn’t want to leave. I told Joel that we were going to have to vacuum and clean everything ourselves. When I sent pictures of the cabin he stated I should have told them sooner. I tried telling him the first day. Guess I Should have been more aggressive in trying to explain concerns but when I did, he immediately stated several excuses but NO solution. 1. He blamed it on his brother who was building his own cargo camper and was too hot. 2. He said he and his brother were the only cleaning staff 3. Informed me that they had a lot of cabins to clean that day , even pointing to themand saying “we had all this to clean” 4. Said his brother didn’t feel well and was even now sleeping in the rental below us because it was cool. First thing I noticed is that the railing is a lawsuit waiting to happen. The whole place was dusty and sticky. I also had to clean the bathtub (scum), and sweep and mop the floors. It was disgusting. The bath curtain is stained also. Some spots look like blood. This place needs serious cleaning. Leftover food from previous guests, along with their dirty dishes in the cabinet The kitchen curtain is stained and needs to be replaced. When I vacuumed I found a tie sticking out of the sofa and a pair of panties by the bed. Also under the end cover of the bedspread on the floor was, deodorant, makeup, a battery, and 4 disposable red solo cups. How could they have made the bed and not see this? I TOTALLY told JOEL that his staff didn't clean the cabin within an hour of checking in. He says he offered to clean it but I declined. I'm not an idiot. Do you think I wanted to clean it myself???? I'm on vacation.!!!

We are very sorry for what you experienced. There is no excuse and this isn't to our standards as evidenced by the numerous satisfied guests that have stayed with us. The issues have been addressed with the staff and have been rectified.