Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Dellenbach Motors has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Dellenbach Motors

      3111 S College Ave Fort Collins, CO 80525-2603

      BBB Accredited Business
    • Dellenbach Motors

      3103 S College Ave Fort Collins, CO 80525-2603

      BBB Accredited Business
    • Dellenbach Motors

      125 W Swallow Rd Fort Collins, CO 80525

      BBB Accredited Business

    Customer ReviewsforDellenbach Motors

    Car Dealers
    Multi Location Business
    View Business profile
    View Business profileBBB accredited business

    Star rating
    10 word minimum.

    You can use up to 2000 characters

    Provide Your Info to Leave a Review

    Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify that you are a customer.

    All fields are required.

    This is automatically determined using your first name and the first initial of your last name.
    How would you like to confirm your review?
    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Verify your phone number

    Enter the 6 digit code sent to the phone number ending in undefined

    If you have not received a code within 2 minutes, you can re-send it.

    4 Customer Reviews

    Sort By
    • Date
    • Highest Rating
    • Lowest Rating
    • Review from Mike L

      1 star

      07/07/2023

      Go in for a new Key fob and they give you the run around and lead along for over a week. My friend lost his key. I can just go to a hardware store and make a new one for $2.50. I'm so glad I did not buy a new car with push button start. I'm happy with my Turn Key Start. Of course it is absolutely no inconvenience to them to keep your car for as long as possible and give you the run around and lead along, just testing how much they can get away with. "Oh, you can't get to work? That's not our problem. Oh hey! We just found out that getting you a new key is going to take a week longer than we estimated. Hope you have some vacation time saved up. We're glad you can go sleep in your friends car while we twiddle our thumbs and break all the promises we made when we sold you the car. Oh! your key fob is covered by insurance! It's going to take another week for the payment to get approved and then when we get the check in the mail, then we will do your new key fob. Sorry for any inconvenience." - This is their attitude.

      Dellenbach Motors Response

      07/08/2023

      I tried to check in our system under ************************* and can not find anything under that name. A lot of vehicles today have t the key or fob ordered direct from the factory. We have no control over when the key will be sent to us. They do this so the vehicles are harder to be stolen. And in todays world that is a problem. If it is covered under insurance, pay for it up front and the insurance company should reimburse you.

      Dellenbach Motors Response

      07/08/2023

      m
    • Review from Chris M.

      1 star

      01/04/2022

      This company's service department is Absolute crooks and even To their great efforts which I will add that they are trying to do better this is show I'm not completely disgruntled all the way even though I should and do have absolute reason to be you see I brought my dream car to them to have them work on it they had the vehicle for over a month did not perform any work to it and started demanding their loner Vehicle they provided me this as well as every super dealership does. their loner vehicle courtesy vehicle they gave me for for temporary use while the car was in the shop Free of charge!?!???? Well it absolutely was not free of any charge or charge or charges and even being double charged for things and also being charged with 2nd degree aggravated felony theft of a motor vehicle To go along with the storage fees they were trying to charge me upon having my vehicle there which was worth twice as much as the loner vehicle they were providing who in their right mind would trade in their dream car which they knew I told them I was very proud of owning a ****** as most ****** owners are however this company is running the brand of ****** into the ground with With their practices and utilizing local law enforcement too Try to I too get someone not to Sue them for lemon law. So they slept charges that carry 3 years prison sentence no matter what even if it's your 1st defense in Colorado I was a aerospace defense defense engineer and mechanic about to start working for a ***** ****** when all this occurred so I was sidestepped and totally lost for what to do Upon jury making multiple contacts and a very inappropriate unprofessional childish maneurism And harassing me while I was in the hospital with one of my children with a life threatening issue going on and he knew this and he still kept calling my phone multiple times demanding loner car back promise me that I had a rental car in its replacement waiting there for me paid by the insurance which was a lie I borrowed money against the loan of my vehicle that they had that they were holding ransom to get the gas money and leave my child that was in the hospital to return this vehicle because I was being threatened Of the police and I was going to be interned in for theft of a vehicle of which they gave me the keys and permission of operation of operation of up until return of the vehicle of my vehicle being done in service However they've changed this in the contract somehow However Jerry didn't realize when you react as a file it does another footprint on to the actual incident or document your creating I'm seeing that he went in and revised and rechanged all of Tanner's input and even fabricated And double charged me for stuff that was from the previous person they've Loaned the car too. And they had not cleaned it out from that person there was dog hair over the back seat and I got charged for it. May I add a note on that that ****** is a supporter of the **** ********* foundation for animals. Appears to me their dog haters are the way was not my dog hair and I should not have in should not have been charged for it there was also a coin person there that contained $6 well where I come from $6 is $6 the honest folks are the on honest folk. After receiving the car I realized that this was in the vehicle as the loan paper of the better person and their personal information so I drove 25 miles away from the dealership area this time I noticed this I turned around immediately and took that coin purse back and the paperwork to the dealership upon inquisitive thought that the person that owned them would have been looking for them soon And we're just trying to do the right thing from the big ghetto of dealing with this company However back to the story so I drove away from my daughter at the hospital and got money loan to me paid out 400 some dollars to get the vehicle back so I didn't get so called false police report put on me which occurred anyways because I used the opportunity to interact me as I as I arrived in Denver there was a bad car record on I 17 anybody that knows and goes to Denver knows this is just a normal thing. I was in complete communication contact and have the phone calls recorded to prove it that brave to prove it that I was communicating all this events happening to the car dealership Jerry and then Mr. Bill as wel! Upon getting through the wreck and having to give a police report because they accident happened to be right in front of me But upon making it to I 25 to make my last track up to 4 columns a large hailstorm came through and took out Colorado Mills area mall so i protected the vehicle by parking it under a building off a spree. Street downtown Denver. So after the storm passed at this time it was past the time for the dealership was closed I called and communicated that that I would be there 1st thing in the morning they agreed I woke up at my hotel in ******** and Broomfield with police searching my loner vehicle And confiscating everything out of it As so called evidence in fact they gave me my registration back upon getting my car back 2 weeks later after they got their loan or car because they are holding my car for ransom for a service or for for storage feesI got the evidence bag with the police correct collected for some medical marijuana I had in the vehicle beautiful and even had the medical marijuana in it. However I was on vacation and I had a gun's fly fishing gear camping gear all brand new and none of it was left in my car when I got it back my pistol I'm especially pissed off about. Obviously very upset about the vehicle as well I finally obtained my vehicle back that I dropped off for service that was being worked on through insurance company and opening and had the car Located in the very backshop with battery disconnected and a relay taken out From under the hood I'm a mechanic for 15 years plus. And already know that it was the Ignition coilRelay that they had removed and had to replace and put back for the car to be driven out of there But not before the police showed up to try to arrest me for a stolen vehicle on upon showing up 2 weeks after they got their vehicle back and I was there getting my vehicle for cone's police department tried to arrest me for this however I was a bit more On the up-and-up of what was occurring and how I was being done wrong and maliciously pursued For malicious prosecution to avoid lawsuit for a lemon law. I Read hundreds of reviews on ****** and it shows to show their sales department is outstanding apparently however however Jerry and the service department is is absolutely unprofessional And is a liability to the company However I received the car back unsafe to drive but being so far from home I had no choice because a tow truck would have cost thousands of dollars And because they took all my stuff I didn't have my credit cards or my driver's license to be able to rent a trailer and truck from u-haul. The way they treated my family member whisper that came in there to help me obtain my vehicle back because they were holding it for ransom for bogus fees and really just trying to lure me there to get me arrestedWhile my poor daughter was just winning her dad at the hospital with her cause she was scaredI took the vehicle that day from the ******** left me in my service animal to be out on the streets with no money no credit cards for 4 days and 3 nightsAnd extended my stay in the Colorado several weeks out pastSo in record I lost my job alsoAnd having pending charges of theft so subsequently made me lose my position of possible hire at ****** ****** aero space n defense. I am currently still battling and trying to fight my charges but because of covid happening and unfortunate situations before due to courts courts putting unlawful unlawful requirements on me made it made it to her I'm unable to take care of my case criminally for wrongful Arrest and prosecution And imprisonmen I would have wrote on here sooner in fact I thought I did but apparently didn't post however I was ****** up a lot of The Times before covid for covid due to this case being on me and being expedited back from other States too Colorado multiple times now If anyone's dealing with this company and you hear the name Jerry run make sure you have your keys and you're not b****** in with other company vehicles so you can't leave where your vehicle is not parked around back and hidden like some sort of movie I've gone in 60 seconds gone Bad there is also more events happen than I can put in here but that's a good gist of it and how their business practice is in their service department at least for sure my car also had been joyrided because I had a Cobb tuner in the vehicle and can look back at vehicle history report
    • Review from Derek

      1 star

      08/16/2021

      These guys don’t know how to balance tires! I took my truck back and talked to John D********* and he claimed they balanced the wheels and tires, but it still didn’t drive correctly. I spoke to John again about his guys not fixing my truck correctly, and he said there’s nothing he can do. He even told me none of this service workers want to work hard. GO BUY YOUR ***** OR ****** SOMEWHERE ELSE!!! Their sales team is top notch. Their service team doesn’t even deserve one star. Save yourself the hassle and headache and buy from a different company.

      Dellenbach Motors Response

      08/18/2021

      John D********* sent this response to Derek. I am not sure where he thought John said that our people did not want to work hard. They all are very good employees and go beyond to try and help the customer. Hi Derek, Thank you for the feedback. Sometimes those oversize aftermarket wheels and tires can be tough, especially when there is significant wear and dry rot on the side walls which could be contributing to the vibration you are feeling. We certainly don’t want to lose you as a client and you mentioned that you would feel comfortable with ****** ****** doing the work, so if that’s the case I would be happy to pay up to $100 towards a re-balance to see if they can get it right for you. Just bring me the receipt and I will reimburse you. John D********* ***************** ************
    • Review from James V

      1 star

      07/28/2021

      I have had issues with my 2016 ***** truck and spent over $6000.00 in last 4 years for issue that is still on going. I have taken truck to other companies to try and fix and when look at it it is issue with what Dellenbach did or didnt do Getting any one to call you back is a joke. I will never use that company ever again.

      Dellenbach Motors Response

      07/30/2021

      James Thank you for your comments. I am going to have Bobby from our service department reach out to you and address your concerns. Steve D

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.