Business ProfileforA Fresh New Look Home Improvements LLC

We agreed to a remodel project with this company in August 2022 unaware that we would be dealing with a specific contractor. Our project was meant to begin the first week in December, but was delayed a week and a half. Our contract included some electrical work, but shortly after minimal demo had been done, our contractor suggested we hire an outside firm to do the electrical entirely. He also suggested we not file a permit for the construction work. When our chosen electrician and plumber advised permits and filed them themselves as is customary, the contractor asked that I (homeowner) file for my own construction permit without any support material - drawings, measurements, etc. This request is in total breach of contract. However, I obtained the permit after a considerable struggle to supply necessary, acceptable materials since I do not work in construction. Furthermore, the contractor took a week and a half to supply me with appropriate license numbers to secure the permit. From the start, the contractor made excuse after excuse for not working. First it was family issues. Then illness. Then car trouble. Than more illness. The a family vacation. This stalling spanned the rest of December, all of January and the beginning of February with very minimal work achieved. When the contractor would drop in, he would stay for a very short period of time, make little to no visible progress then leave. Other service providers have commented that his methods would not be their chosen methods, suggesting a lack in quality that a standard homeowner might not immediately recognize. We have made multiple calls to the business to speak with a supervisor, even requesting a supplemental ********* be supplied to us to meet our deadlines, but we have received no callbacks. None. After considerable investigation, our experience mirrors others relayed in reviews about this company suggesting the possibility of a scam. We are treating the matter as such.

We do apologized to the customer for the slow process on our contractor's behalf. We have worked out a plan with the customer.