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          Window Well Experts, Inc. has 1 locations, listed below.

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            Business ProfileforWindow Well Experts, Inc.

            Window Wells
            BBB accredited business

            Additional business information

            Additional Info:
            This company does not pull permits.
            See all additional business information

            At-a-glance

            Customer Reviews

            4.69/5stars

            Average of 16 Customer Reviews

            Customer Complaints

            10 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/11/2013

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Window Well Experts, Inc. located in Walworth, WI, provides sales and manufacture of window well covers, liners and egress accessories.

            Products & Services

            Window well covers, window wells, basement windows only, decorative liners and egress ladders

            Business Details

            BBB File Opened:
            11/22/2011
            Years in Business:
            20
            Business Started:
            5/12/2003
            Business Started Locally:
            5/12/2003
            Business Incorporated:
            5/24/2011
            Accredited Since:
            10/11/2013
            Type of Entity:
            Corporation
            Business Management
            • Joe Sikorski, President
            • Kathryn Faltinson, Marketing Manager
            Contact Information

            Principal

            • Joe Sikorski, President

            Customer Contact

            • Joe Sikorski, President
            • Kathryn Faltinson, Marketing Manager
            Additional Contact Information

            Fax Numbers

            • (608) 466-6757
              Other Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/06/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I ordered a window well on 10/23/2023, Order number ***49. I received confirmation and they charged my credit card $252.00. I was told the shipment timing would be 4-6 weeks. I received with the confirmation, a notice about cancellation that stated (roughly) that refunds were based on the status of the project. Due to the nature of my project, a week later I realized I no longer needed the Window Well. On Monday, October 30 (one week later), I emailed and called, and spoke to ****** and also communicated with "******" at Window Well Experts, and explained the situation. They told me on the phone (not in writing ) that my item had not been manufactured and that I could cancel with no problem and they would refund me the entire amount. Based on that fact, I went ahead with the project per the new plan that did not require a Window Well. I waited until Friday November 3, at which time I called again and told them I had not received my refund yet and to please send it. Then, later on November 3, I received an email from Fed Ex stating that they were going to deliver something from Window Well Experts (WWE) on November 6. I immediately started calling and emailing Window Well Experts to find out what happened. I have not received a response and Fed Ex is saying they will arrive today (November 6) with a shipment from WWE and that I will have to sign for delivery. I again called and emailed WWE but have not received a response. I do not know want this item and do not plan on signing for it. I was told last week that it hadn't even been made yet, and that I would get a refund. I do not want this item, and I will not accept it. I expect WWE to keep their word they gave me on October 30.
            Read More

            Customer Reviews

            16 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Bernie C

            01/12/2024

            Their quoting, ordering, drawing preparation and details resulted in two perfectly fitting window well covers. The assembly welding was professionally applied and clean. The powder coating finish was applied very uniformly and will protect the covers for many years. I highly recommend the Window Well Experts Inc.

            Window Well Experts, Inc. Response

            01/15/2024

            Hello ******, Thank you for your feedback on our products! We appreciate the time you took to leave us a positive review. Best regards, The Team at Window Well Experts

            Local BBB

            BBB Serving Wisconsin

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