Business ProfileforAbby Windows LLC

October of 2023 we had Abby windows come out and give us a quote. We were happy with demonstration and thought the company was organized and legit. 2 months later December of 2023 we werent getting responses on when the down payment was due or how to pay. Turned out that the associate who gave us the quote was fired or quit and no one told us. Essentially no one followed up with us at all until I sent an email asking if we should just go with another company. They finally responded and gave us the dollar amount, just over 7k. We wrote the check and thought nothing of it until the guy came out to do a final measurement. When he did everything was wrong, the number of windows and the style of windows. So now this new guy is telling us its going to be more expensive. 2 weeks later, in January of **** no new quote has been provided. We asked for our money back and to cancel since we still have no new dollar amount they want us to pay and now theyre refusing to refund us the money for a quote that was wrong to start with. In addition to all of the issues, every time I emailed, the employees would pass the email off to someone else. Not one person at Abby windows has been helpful nor do they even care about their customer service.