This Business Is Not BBB Accredited

Tree Classics

Tree Classics

(877) 699-6278

Tree Classics

6 years in business
6508 S 27th St
Suite 9200
Oak Creek, WI 53154
Additional Email Addresses
  • service@treeclassics.com
  • marketing@treeclassics.com
  • bbb@treeclassics.com
BBB File Opened: 12/13/2011
Business Started: 02/16/2011
Business Started Locally: 02/16/2011
Business Management
  • Mr. Trent Carter, Account Manager
Business Category
  • Tree Service
  • NAICS: Landscaping Services

Additional Information
  • Please note 6508 S. 27th St., Oak Creek WI is a UPS store. The "suite" is a rented box.
Products & Services
Artificial Christmas Trees, Prelit Christmas Trees, Unlit Artificial Christmas Trees, LED Artificial Christmas Trees, Slim Christmas Trees, Artificial Christmas Wreaths, Artificial Christmas Garlands, Christmas Home Décor, Christmas Tree Storage Bags
Methods of Payment
  • Credit Cards (Visa, American Express, Discover and MasterCard) and Paypal
Refund & Exchange Policy: 
If customers are not satisfied with their product, they can return the product within 30 days of receipt and before December 25. The product should be returned in new and unused-condition inside its original packaging with no writing on the outside of the box. All products properly returned under this policy are eligible for a refund, less any applicable return shipping costs. A credit will be issued to the customer upon proof of return shipping and inspection of the item.

B+

Pattern of Complaint

On January 21st, 2015, the BBB sent a certified letter to Tree Classics due to a pattern of consumer concerns received by BBB from consumers. 

In the complaints, consumers advised that products they were receiving had quality issues.

On January 29th, 2015 BBB sent a certified follow-up letter to the company after receiving no response to the initial letter. 

As of February 6th, 2015 the BBB has not received a response or phone call to the patt... Read More

Overview

This company sells artificial Christmas trees, wreaths, garlands and other holiday home décor online.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Tree Classics include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Tree Classics

This Business Is Not BBB Accredited

Tree Classics

Customer Review Rating:

12%
88%

Composite Score: