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Find a Location

The Pool People has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • The Pool People

      1503 Schofield Ave. Schofield, WI 54476-2354

      BBB Accredited Business
    • The Pool People

      3280 Church St Stevens Point, WI 54481-5321

      BBB Accredited Business
    • The Pool People

      1039 Lincoln St Rhinelander, WI 54501-3619

      BBB Accredited Business
    • The Pool People

      5370 W Integrity Way Appleton, WI 54913-9110

      BBB Accredited Business

    Business ProfileforThe Pool People

    Pool Contractors
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    22 complaints closed in last 3 years

    10 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/1/1994

    Years in Business: 48

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    The Pool People offers the sale and service of swimming pools and recreational products in central Wisconsin.

    Business Details

    This is a multi-location business.

    Find a Location

    The Pool People has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • The Pool People

        1503 Schofield Ave. Schofield, WI 54476-2354

        BBB Accredited Business
      • The Pool People

        3280 Church St Stevens Point, WI 54481-5321

        BBB Accredited Business
      • The Pool People

        1039 Lincoln St Rhinelander, WI 54501-3619

        BBB Accredited Business
      • The Pool People

        5370 W Integrity Way Appleton, WI 54913-9110

        BBB Accredited Business
      Location of This Business
      1503 Schofield Ave., Schofield, WI 54476-2354
      BBB File Opened:
      6/29/1990
      Years in Business:
      48
      Business Started:
      1/1/1976
      Business Started Locally:
      1/1/1976
      Business Incorporated:
      2/10/1977
      Accredited Since:
      2/1/1994
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Central Housewares, Inc.
      Business Management
      • Clyde Radant, Manager
      • Doug Cahak, Manager
      • Scott Exner, Manager
      • Jeff Desing, Owner
      Contact Information

      Principal

      • Jeff Desing, Owner

      Customer Contact

      • Clyde Radant, Manager
      • Doug Cahak, Manager
      • Scott Exner, Manager
      • Jeff Desing, Owner
      Additional Contact Information

      Fax Numbers

      • (715) 359-0552
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Hiring a pool contractor

      Customer Complaints

      22 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/11/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Hot tub delivered/ dropped off No brochure or instructions No support from Juniper Spas Malfunctioned heater blamed on manufacturer...we were instructed to to buy ceramic heaters so our hot tub doesnt freeze up with ** Three water diverters blew out within couple months Walking strip fell off with in a month Upon arrival3 motor ground cables not secured Missing nut covers to mechanical lift Internal light NEVER worked
      Read More

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      COLLEEN M

      1 star

      05/18/2023

      We bought a replacement 24' x 48" pool from The Pool People in Stevens Point May 23, 2022. What a joke. Was told it could be installed by the end of July but I forgot to ask what YEAR. After many calls and excuses that the weather caused the delay I got a call in Sept. saying they were pretty much caught up & could be out the following week. When noboby showed up I called and was told that nobody had called me....It's on my phone....******. Brittany from scheduling said it was too late in the season but I would be at the top of the list. I know people are busy and can't find help and I don't like to keep calling. In the meantime I've got an ugly empty space in my deck and boxes that have been sitting in my living rooms a year and I get an email that it's scheduled to be installed July 2nd??????????????? That's at the top of your list? I've requested my money back and will look elsewhere for an installer. Do Not buy a pool from this company and expect good service.

      Local BBB

      BBB Serving Wisconsin

      BBB Reports On

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