Business ProfileforTwin Pines Home Improvements, LLC

Hi, I want to make a complaint against our roofing company for both my mom ******************* and I. Our roof never leaked before. Twin Pines completely removed our old roof and put on a new one, about 4 years ago. Back at the end of this May is when the downstairs ceiling started to leak and we had over half the ceiling damage that is viewable, there's still the possibility of more destruction to their negligence we can't see. We have two very large holes in the ceiling where rain water was pouring out of it, . . . At first Twin Pines ran out right away to "fix" the issue when we called them... Well it wasn't fixed and the damage to our house grew significantly. It took a week of passing back and forth emails and unanswered phone calls to get them out again. After that in 4 days of the second fix I took a video of water pouring in from the exposed roof line inside. I sent the video to them. They told us we needed to replace the siding and windows. We said ok we need a quote, that was a month ago. They will not answer all forms of communication we have used with them. We have a short amount of time for labor warranty for our 4 year old roof. We also have had 5 companies for windows, siding, and roofing all come out to give us quotes. They all said the same thing, our problem isn't siding or the windows, but the roof was improperly put on. There was no flashing and the in spots the decking is bad. We're stunned. Twin Pines roofing will not talk to us, the interior of the living room is literally falling apart, the exposed roof line wood is soft one part of the roof is soft to the touch and we don't know how many other places on our roof is comprised but we will when the new inspection by another company is done. They need to make good on the warranty and all the damage created by their negligence in a timely manner. All trust with them is lost. At this point I'd feel better about refund or them paying the new contractors to fix all the damage caused by them.