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      Country
          Country

          Find a Location

          Mad City Windows & Baths has 21 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Mad City Windows & Baths

              5020 Voges Rd Madison, WI 53718-6928

              BBB Accredited Business
            • Mad City Windows & Baths

              17044 W Victor Rd New Berlin, WI 53151-4137

              BBB Accredited Business
            • Mad City Windows & Baths

              2340 Holly Rd Neenah, WI 54956-1010

              BBB Accredited Business
            • Mad City Windows & Baths

              2726 Larson St La Crosse, WI 54603-1828

              BBB Accredited Business
            • Mad City Windows & Baths

              7020 Packer Avenue Wausau, WI 54401-9321

              BBB Accredited Business

            Business ProfileforMad City Windows & Baths

            Replacement Windows
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            4.55/5stars

            Average of 1,473 Customer Reviews

            Customer Complaints

            255 complaints closed in last 3 years

            106 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/23/2015

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Mad City Windows & Baths, located in Madison, WI specializes in replacement windows and doors, bathroom remodels, and kitchen refacing.

            Products & Services

            Replacement Windows, Bathroom Remodeling , Kitchen Refacing , Vinyl Siding Replacement , Roofing

            Business Details

            This is a multi-location business.

            Find a Location

            Mad City Windows & Baths has 21 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Mad City Windows & Baths

                5020 Voges Rd Madison, WI 53718-6928

                BBB Accredited Business
              • Mad City Windows & Baths

                17044 W Victor Rd New Berlin, WI 53151-4137

                BBB Accredited Business
              • Mad City Windows & Baths

                2340 Holly Rd Neenah, WI 54956-1010

                BBB Accredited Business
              • Mad City Windows & Baths

                2726 Larson St La Crosse, WI 54603-1828

                BBB Accredited Business
              • Mad City Windows & Baths

                7020 Packer Avenue Wausau, WI 54401-9321

                BBB Accredited Business
              BBB File Opened:
              10/2/2001
              Years in Business:
              25
              Business Started:
              8/1/1998
              Business Started Locally:
              8/1/1998
              Accredited Since:
              9/23/2015
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Sole Proprietorship
              Alternate Business Name
              • Mad City Kitchens
              Business Management
              • Nathan Richmond, President
              Contact Information

              Principal

              • Nathan Richmond, President

              Customer Contact

              • Nathan Richmond, President
              • Cory Henke, Vice President
              Additional Contact Information

              Phone Numbers

              Customer Complaints

              255 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/03/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Window installation was 2 months past the original date. Company installed the windows uneven and crooked. Also damaged numerous pieces of siding and window jams. They left foam on the screens, did very poor caulk work, and didnt even remove the stickers from the windows. Contacted them about the issue, they sent out a ******* and I did not hear back for months. Called again and they did not have a record that anyone was out there and sent out another *******. They finally sent someone to repair the windows august 1st. They look better however are still canted and offset. Was told it would be too much work to get them flush. I now have been left with gutters filled with J channel , j channel in my driveway and siding missing with no wrap in place to prevent water damage. Been a month and I have not had any contact from the company regarding the siding.They came out eventually and took siding from the back of my house to fix the broken siding. They said they had siding that match, however it did not match and I had a big blotch of unmatched siding on the back of the house. I spent over 20k residing my house and asked for reimbursement. *****, a rep with the company, said on October 29th I would be partially reimbursed, she said it wouldnt be the full amount but would make it right and get back to me. I did not hear from hear again after multiple attempts via email / call until 2/20/24. She stated that repairs were completed to satisfaction and she would send a $300 check for the hassle. I responded by asking what changed since October. No response. My windows still wont close.
              Read More

              Customer Reviews

              1,473 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Denis O

              03/14/2024

              Very prompt, courteous and professional. Kept everything clean, results were great.

              Local BBB

              BBB Serving Wisconsin

              BBB Reports On

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