Customer ReviewsforExcel Custom Contractors, LLC

Our deck turned out exactly how we specified and looks great. The gate looks awesome. Some communication problems notifying us about employees who no longer worked for them. This delayed the project by several days.

We hired Excel in January 2022 to do some work around our pool and on our patio. We gave them $5,647.63 as a down payment. The work was supposed to start by March 2022 per our contract. After numerous follow up attempts, we were told they had supply chain issues. We were understanding of this challenge, but it took months for us to get that information, a few months after the project was scheduled to start, with no commitment to a new start date. We asked for months to get plans/drawings for the project and measurements on how the project was going to be laid out ,as well as the size and placement of the patios and retaining walls. Instead of blue print plans, we got a artistic rendering for half of the project, with the retaining wall positioned right up against our pool fence. When we requested our down payment refund and mutual agreement to cancel the project, Excel quickly agreed to cancel the project and returned $3,008.25 of our down payment, stating we still had to pay for the fencing they ordered, but had not yet received. We agreed to pay for the fencing. When the fencing was delivered it was the wrong fencing (even though we provided the manufacturer, model name and number and color), so we refused delivery. We had to follow up multiple times in an attempt to get the rest of our down payment. Instead, Excel ordered more fencing. We no longer had a contract with Excel and didn't want them to order us any fencing. At the end of December we received another check from Excel for $1,187.95. Excel stated that they paid a contractor for the drawing so they would not refund that money. While the drawings were never correct/accurate, we agreed that we would cover that expense, although if they truly paid $1,451.43 for inaccurate artist renderings, they should be pursuing a refund from their contractor. At this point, we are done dealing with Excel and we are out $1,451.43 and 10-12 months of wasted time. I would never hire this company for anything. Buyer Beware.

Excel Custom Contractors built us a four seasons room several years ago and we couldn't be happier with the results. They were very easy to work with through all phases of the project. They were the only contractor to recommend using a heat pump system for both heating and cooling, and that recommendation was spot-on. We also added heat coils below the tile floor, and despite all the windows, we can comfortably sit in the room during the coldest winter days.