Customer ReviewsforSprings Window Fashions, LLC

We placed an order on 12/4, we were told it would be delivered to our home for installation by 12/18...that did not happen. We have been given various reasons. We were told a label was printed, we were told it was stuck in ******, we were then told it was in a container that had not been offloaded, we were also told it was still in "production". We purchased through *********** All of these responses have been both through Springs Window Fashions as well as *********** no one seems to have a clear answer and the frustration is that we went with blinds because we were told by ********** that it would be 21 days and our blinds would be installed versus us waiting on shutters...a choice we regret had we known how bad the customer service is.

I have reached out to the customer via email for more details, so we are able to look at their order in our system.

I have a repair of a window shade (Repair # *******) that is under warranty. The shade was originally purchased through ********** in late 2020. Per instructions from ********** on 13 Oct2023, I got in touch with Spring Window Fashions, LLC which owns **** and followed their instructions and used *** for shipping (cost of shipping was on me the customer, which was costly) and shipped on 13 Oct2023. I called Spring Window Fashions approximately a week later and the customer service agent confirmed it was received and repaired by search by the repair number (listed above in this review) but was pending shipment back to me. I called another week and a half later on 06Nov2023 and the agent said she could no longer track further return shipping status and that she she required the original shipping *** (shipping to them) in order to track the status and the repair number was no longer sufficient to track return shipment status. I no longer have the tracking information for the original shipment and have no way to know if I will be able to get my shade shipped back to me. It is now 3 weeks since I had the shade shipped for repair with no tracking of status on my returned shade even though it was confirmed received and repaired. I post this review so that other customers are informed before deciding to pay for expensive shipping with no guaranteed return of quality product. Spring Window Fashions business practice is suspect in my humble opinion.

I have reached out to our manufacturing facility and confirmed that the shade is in the repair process and is estimated to ship out of our facility tomorrow 11/8.  Once shipped I will send you the tracking information.  The shade will take about 3-4 days in shipping. 

Ordered two sets of blinds, the first set arrived in late May as expected and when we reached out to them no one could tell us what was going on with the second set. We have received various versions of where the other set is including "we don't know", "it is ready for shipment", "a shipping label has been printed", "it will be shipped on x date (2x)" and the latest "still in production". I wouldn't be mad if there was a supply issue or QA issue and they communicated that to us but the customer service for this company really doesn't seem to have a clue about what is going on and only regurgitates random responses from a script.

Please accept our apologies for the issues experienced with your order.  I believe I have located your order in our system.  I am working with our manufacturing facility for an update, and I will send you an email with the tracking information once available.  We apologize for any miscommunications regarding the ship dates, our ship dates are estimates based on our knowledge of incoming material/components necessary to produce the order.  We are working diligently to schedule/produce orders as material is received in.  We are committed to creating the best experience.

If I could I would give them a -0 rating. The blinds that we bought in November and were put up about the beginning of December worked fine for about 30 days then the motor on one of the three blinds failed. I contacted the Home Depot store where we initially got the estimate for the blinds. They assisted me in contacting the manufacturer and I went through a great deal of frustration trying to get the blind replaced under warranty the store also tried to help me but was given the same response I was. The product could not be ordered through them because I had only had the estimate done up by The store and I had ordered them through the Home depot.com. Finally with the assistance of the Home depot.com service representative I was able to get this worthless company to agree to send out a new blind, they assured me ( and Home depot.com) that the blind would be delivered to my residence by 3/27/23 when the blind did not arrive by 3/29/23 I contacted the Home dep.com service center again they did some research got back to me and said that the Springs Window now was saying that the initial delivery date was not 3/27 but 4/27 the .com service representative and I disagreed with them since we have documentation of their 3/27/23 delivery date. This company has now stated that they are out of material and that my blind will not be produced or mailed until 4/20 and then I can look at possibly getting it by 4/27 I cannot believe the amount of hassle I have had with purchasing a very expensive motorized blind through a reputable company. I cannot hold Home Depot.com at fault they have been very helpful. It's obviously Bali Blinds that has dropped the ball numerous times their service representatives where rude and unhelpful. I finally had had enough and simply hung up on them because of total lack of care or understanding regarding the purchase of these blinds. I will never buy another product from Bali or Springs Window Fashions the parent company, I advice you avoid!

Please accept our apologies for the issues experienced with your order. I do show that we are remaking one of your shades due to an issue with the motor. We apologize for any miscommunications regarding the ship dates, our ship dates are estimates based on our knowledge of incoming material/components necessary to produce the order. In this case we unfortunately experienced an extended outage. We are working diligently to schedule/produce orders as material is received in. We are committed to creating the best experience and will continue to monitor and communicate the status of your order.

Beware of this company!!!Talked to five different customer service people about our 1 missing blind of a 5 blind installation and received 5 different stories. Customer Service at this organization in my book is not even a 1 but rather a negative 5. I am now waiting over 2.5 months for one motorized blind/shade. If 4 were not already installed, I would return them all. Equally disappointing is LOWES, who continues to sell these blinds even though Springs does not have the motorization to fill the orders. Lastly, Customer Service is terrible--I have actual delivery dates for my single missing blind and not once has it arrived. I was told the blind was sitting on the dock for FedEx to pick up but 7 days later was told that was wrong and the blind was never made. I was told by Tamya in CS that my order was scheduled to run, they had EVERYTHING to produce it--she has been with the company for "years" and promised me it would ship--that was another lie. Talked to a supervisor last week who wants 3 more weeks and I agreed to work with them--I must be crazy but I do not want to waste/destroy 4 good shades. CONSUMERS, SERIOUSLY, BEWARE OF THIS COMPANY AS HONESTY IS NOT THE POLICY AT SPRINGS AND TALKING TO A SUPERVISOR IS ALMOST IMPOSSIBLE.

Please accept our apologies for the issues experienced with your order. I do show that we are remaking one of your shades due to a quality issue on the initial order. We apologize for any miscommunications regarding the ship dates, our ship dates are estimates based on our knowledge of incoming material/components necessary to produce the order. In this case we unfortunately experienced an extended outage. We are working diligently to schedule/produce orders as material is received in. We are committed to creating the best experience and will continue to monitor and communicate the status of your order.

Thank you so very much for intervening with Springs. The "estimated ship dates" were not ship dates I was given. I was given specific days and once again, I was told the product was made and was waiting on ***** to pick it up. I am so happy that Spings is working on fixing this concern but it seems that I am not the first person to experience the lack of support from Springs. BBB, you did a great job and thank you very much.

NO STARS. You only get one because I am forced to choose a star.Spent $8,000 on 8 blinds and the blinds don't work. I've replaced one motor. Now 4 don't work. I emailed got a response and when i replied never was contacted back. I wrote back multiple times. Even tried reaching out to their leadership team and got no response. The blinds are horrible. The lack of customer service is horrendous and now I am having to seek legal recourse. I've kept a list of documented experiences and at this time am only interested in a full refund.I've tried a replacement motor. Didn't work. I tried customer service and reaching out to leadership team. No response. Now i have to file with small claims court.

Please accept our apologies for the issues experienced with your order. I believe I have located your order in our system. A motor product technical support specialist will be reaching out to you to discuss and work towards a resolution.