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      Country
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          Find a Location

          Snap-on Incorporated has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Snap-on Incorporated

              2801 80th St Kenosha, WI 53143-5656

            • Snap-on Incorporated

              PO Box 1410 Kenosha, WI 53141-1410

            Business ProfileforSnap-on Incorporated

            Producers
            Multi Location Business

            At-a-glance

            Customer Reviews

            1.5/5stars

            Average of 8 Customer Reviews

            Customer Complaints

            38 complaints closed in last 3 years

            12 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers tool & equipment manufacturing sales and service.

            Business Details

            This is a multi-location business.

            Find a Location

            Snap-on Incorporated has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Snap-on Incorporated

                2801 80th St Kenosha, WI 53143-5656

              • Snap-on Incorporated

                PO Box 1410 Kenosha, WI 53141-1410

              BBB File Opened:
              1/1/1947
              Years in Business:
              104
              Business Started:
              1/1/1920
              Business Started Locally:
              1/1/1920
              Business Incorporated:
              9/11/1930
              Type of Entity:
              Corporation
              Alternate Business Name
              • Snap-on Tools
              Business Management
              • Mr. Nick Pinchuk, CEO
              • Morgan Mathews, Operations Manager
              Contact Information

              Principal

              • Mr. Nick Pinchuk, CEO

              Customer Contact

              • Morgan Mathews, Operations Manager
              Additional Contact Information

              Fax Numbers

              • (262) 656-4818
                Primary Fax

              Customer Complaints

              38 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/06/2023

              Complaint Type:
              Guarantee/Warranty Issues
              Status:
              Answered
              Over the course of years, I bought a lot of Snap-on products. One of the main reasons was the advertised Lifetime Warranty.The fact that Snap-On stood behind their products was worth the extra money and a sign of quality.The paint of my $9,000 toolbox started to peel, and the problem became worse and worse. The toolbox has always been garage kept, and not used in a dealership. Im an amateur mechanic and dont beat it up. It looks like new except for this paint issue.I realized the paint is separating for the metal, and there is no primer. I decided to reach out to exercice what has been sold to me, my Lifetime WarrantyNeedless to say the Lifetime Warranty is nothing short of a scam and false advertising at its finest.- I reached out to Snapon via email on 10/30. They said they would reach out within 24 hours.- 11/01, no reply. I follow up - 11/04, still no reply. I follow up.- 11/07, I follow up a third time and call. They explain me that they cannot find my case. After 20 minutes on the phone, they tell me the person in charge is in vacation.- 11/09, I finally receive an answer saying We wont warranty your box but we can send you free rivets (Whats the correlation??)I explain that this is not an acceptable answer. The representative tells me that they will escalate the case to a manager and have an on-site inspection done. And here we go again!11/15 - No answer, I follow up.11/20 - Still no answer, I follow up 11/25 - No answer, I call. They tell me I will receive a reply 11/27 - Still nothing. I follow up again.Finally on 12/01, I receive an answer via email taking me back to square 1 (see picture attached)Snap-On will not honor the Lifetime Warranty they advertise when selling their goods, although their product shows a defect not due to product use.Snap-On sell products for a hefty price, advertising lifetime warranty and backs up when said warranty needs to be applied. Simply shameful. Will never buy Snap-On again. Buyer beware.
              Read More

              Customer Reviews

              8 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Adam B

              1 star

              02/24/2024

              Snap on has frivolously obtained my families personal information, contacted them over the phone and shown up at their houses several times. I told them that harassment was illegal and will be reported and that stopped them. My account has been closed with them for over two months and they're reporting it as past due...... not great for the credit score. Good tools as long as you're willing to sell your soul.....

              Local BBB

              BBB Serving Wisconsin

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