Business ProfileforBrothers Main, Inc.

On or about October 29, 2023, we ordered three items from Brothers Main. We ordered an induction cooktop stove, an over-the-stove microwave, and a refrigerator. While in the showroom we stated that the refrigerator needed to open from the right side (door hinge on left side), and we were assured that the refrigerator we ordered was capable of switching the door to suit our needs.Delivery occurred on November 10, 2023. The items that arrived were the correct stove, a large vent hood in place of a microwave, and a refrigerator with incorrect door orientation. I was never notified or informed that the people delivering the items were not Brothers Main employees, and are contractors. I received a phone call from the contracting company and I informed them the refrigerator door was incorrect. The company (I have no idea who) sent two people to my home who ended up breaking the refrigerator and breaking my counter in two places. I was told that Brothers Main would contact usthey never did. After approximately ten phone calls from us, ******* at Brothers Main assured us they would order a replacement refrigerator. A tentative delivery date was scheduled for December 15, when Brothers Main would replace the vent hood with the correct appliance, and deliver the refrigerator with a correctly-oriented door. ******* said she would call me if the refrigerator did not arrive when they expected. We never received a phone call.On December 15, Brothers Main delivered the microwave, but still no refrigerator as we ordered it. Nobody from Brothers Main has called us and ******* from Brothers Main has not returned our phone call. We are at a loss of what to do to get the third item we ordered. Please help us get the appliance we ordered so we can be done with this poorly-run company. If they cannot provide the correct and unbroken refrigerator we ordered, we would like a refund and can provide a receipt.