This Business Is Not BBB Accredited

Lands' End, Inc.

Lands' End, Inc.

(608) 935-9341

Lands' End, Inc.

54 years in business
1 Lands' End Lane
Dodgeville, WI 53595
Fax Numbers
  • (608) 935-4135
  • (608) 833-3491
  • (414) 247-8884
  • (608) 935-5814
  • (608) 798-5300
  • (920) 424-7803
  • (608) 257-2849
  • (608) 935-6550
  • (608) 524-7093
  • (262) 879-2006
Additional Phone Numbers
  • (608) 524-8100
  • (608) 935-6995
  • (608) 798-4546
  • (262) 879-2000
  • (800) 356-4444
  • (920) 424-7800
  • (608) 257-4900
  • (608) 833-3343
  • (414) 247-8880
  • (608) 935-9053
Additional Email Addresses
BBB File Opened: 02/01/1979
Business Started: 05/01/1963
Business Started Locally: 05/01/1963
Business Incorporated: 08/21/1986 in DE
Type of Entity
Limited Liability Company
Business Management
  • Ms. Kelly Ritchie, VP Customer Service
  • Ms. Barbara Daugherty, Manager of Customer Care Services
  • Miss. Federica Marchionni, CEO
  • Ms. Catherine Sims, Legal Assistant
Business Category
  • Mail Order & Catalog Shopping
Alternate Business Names
  • Lands' End
  • Land's End Direct Merchants
Refund & Exchange Policy: 
The Lands' End guarantee reads: "If you're not satisfied with any item, simply return it to us at any time for an exchange or refund of its purchase price."



Lands' End, Inc. is a  multi-channel retailer of clothing, accessories, footwear and home products. We offer products through catalogs, online at and affiliated specialty and international websites, as well as retail locations; primarily at Lands' End Shops at Sears® and standalone Lands' End Inlet® Stores. We are a classic American lifestyle brand.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Lands' End, Inc.


Lands' End, Inc.

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