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      Country
          Country

          Find a Location

          Best Version Media, LLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Best Version Media, LLC

              19355 Janacek Ct Brookfield, WI 53045-6113

              BBB Accredited Business
            • Best Version Media, LLC

              PO Box 505 Brookfield, WI 53008

              BBB Accredited Business

            Business ProfileforBest Version Media, LLC

            Publishers Magazine
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Pattern of Complaint:

            On 12/9/2020, BBB brought a Pattern of Complaints review to Best Version Media's attention. This pattern involved primarily contract issues, particularly problems regarding cancelling services, questions about renewal or auto-renewal or contracts, and length of time that contracts are in effect. Best Version Media provided a response to the BBB, addressing these issues, on 1/15/2021.

            On 7/7/23, an additional letter was sent to Best Version Media, noting ongoing issues presented in complaints concerning contractual issues and cancellation policies, as well as advertisement quality and general return on investment. Best Version Media provided a response to this additional inquiry on 7/21/23, addressing these issues.

            Please see below, under Additional Business Information, for a consolidation of the issues that their response provided.

            Additional business information

            Additional Info:
            Best Version Media (BVM) is headquartered in Brookfield, Wisconsin and was established in 2007. Best Version Media and its sister company, Best Version Media Canada Inc. publishes direct-mailed monthly magazines to specific neighborhoods throughout the U.S. and Canada.

            Best Version Media advertising is sold to businesses and offers a 12, 24 or 36 month contract. BVM has a "No cancellation" policy and contracts are sold and signed in person or electronically, with the client (business) always receiving a copy. (Please note that, per BVM, if a business goes out of business, a contract may be canceled after required proof is provided.)

            The Better Business Bureau strongly urges people to read and understand all aspects of any contract. Once signed, a contract becomes a legally binding document and cannot be canceled.  

            Contracts by BVM contain an auto-renewal provision, which means the contract automatically renews itself at the end of the contract term. According to BVM, per its contract, the business client may elect to opt out of the auto-renewal at any time prior to less than 30 days before the renewal date. BVM tells BBB Serving Wisconsin that the auto-renewal opt out date and how to opt-out is provided to the client in its welcome letter/email that the client receives the day they sign their contract. (since this is an issue per complainants, this sentence is meant to hold the sales rep/company accountable) 

            Please note that, per BVM, statistics including the approximate home count (magazine reach), neighborhood geography in its distribution area are always provided by its representatives during the sales process. BVM has also noted that their advertising is extremely effective when compared to other types of advertising, and is based on a branding strategy that requires repetition and frequency. 
            See all additional business information

            At-a-glance

            Customer Reviews

            4.04/5stars

            Average of 131 Customer Reviews

            Customer Complaints

            121 complaints closed in last 3 years

            63 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/18/2013

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Best Version Media strengthens communities and connects local businesses to customers with innovative print and digital advertising solutions.

            Products & Services

            Print Advertising , Digital Advertising , Print Advertising, Digital Advertising

            Business Details

            This is a multi-location business.

            Find a Location

            Best Version Media, LLC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Best Version Media, LLC

                19355 Janacek Ct Brookfield, WI 53045-6113

                BBB Accredited Business
              • Best Version Media, LLC

                PO Box 505 Brookfield, WI 53008

                BBB Accredited Business
              BBB File Opened:
              2/22/2010
              Years in Business:
              17
              Business Started:
              1/17/2007
              Business Started Locally:
              1/17/2007
              Business Incorporated:
              1/17/2007
              Accredited Since:
              12/18/2013
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • BVM
              Business Management
              • Dave Durand, CEO
              • Mitch Writt, Public Relations Manager
              Contact Information

              Principal

              • Dave Durand, CEO

              Customer Contact

              • Dave Durand, CEO
              • Mitch Writt, Public Relations Manager
              Additional Contact Information

              Email Addresses

              Customer Complaints

              121 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/02/2024

              Complaint Type:
              Advertising/Sales Issues
              Status:
              Answered
              Place is a rip off!! Changed me over 30k for some silly add. Total scam artists. DO NOT SO BUSINESS WITH THEM!!!
              Read More

              Customer Reviews

              131 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Arica L

              1 star

              03/19/2024

              Zero stars. This company uses a lot of word of mouth promises from their sales representatives and then the fine print is that once youve signed the contract there is no getting out of the deal. I was taking photography for the magazine and paid $687 a month to them in addition to my services rendered. I was given an advertisement. The magazine wasnt operating under ethical standards I no longer wanted my business associated with them and asked for a cancellation. They found another photographer to shoot for them but are still charging me the same amount for the ad and wont let me out of it. Horrible business practice.

              Best Version Media, LLC Response

              03/22/2024

              We greatly appreciate the photographers who work with our local publication teams each month. We have offered a fair solution to our client's situation, but unfortunately, our client has not been interested in moving forward. We have honored our end of the agreement that was signed and we look forward to resolving this matter in the near future.

              Local BBB

              BBB Serving Wisconsin

              BBB Reports On

              BBB reports on known marketplace practices.

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