Business ProfileforBAFX Products LLC

On 1/12/2023 I ordered a BAFX Products - Decibel Meter / Sound Level ******************** (Advanced Sound Meter) Qty 1 $58.99 which you had your money for prior to shipping me the the very cheap $20 BAFX **** meter with only an on/off button and a min/max button. Quite a difference in meters AND in price. I have tried relentlessly to contact the company through the proper channels by email and phone calls and to date 1/26/2023 I have yet to hear from BAFX. I feel like I have been taken advantage of having placed my faith and trust in this company which seems to be A+ accredited with the BBB and they took my money and sent me a piece of c*** in place of what I ordered. I am a senior, disabled and live on a fixed income. I needed the meter I ordered for a court case I am pursuing due to excessive noise and with the device I ordered, I could have pursued my quest. With what you sent, it is useless.I want an immediate refund of $58.99 plus tax and to ship me a label to send back the piece of junk you sent to me. I am offended that you would do this to your customers. I do not have a printer nor does my phone doe QR codes so you need to send the label and an envelope for me to ship the piece of c*** back to you in.I pray that you will have the respect for your customers and return a phone call and rectify your mistake which I am kind of certain there may be many people in my situation.I will expand my comments when, IF we can resolve this issue. I do want the refund and to return the crappy item you sent as I do not trust you any longer. I have been a ******** customer for a very long time and you are the 1st company to (what I feel) s**** me over. The picture if it comes out shows what I ordered at $57.99 but my acct with ******* is $58.99 I WANT MY MONEY BACK NOW!!!! PLEASEEEEEE!!!!!!!Thank you for your PROMPT attention in this very serious rip off matter.*****