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            Customer ReviewsforNorthwestern Mutual

            Insurance Services Office
            HeadquartersMulti Location Business
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            26 Customer Reviews

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            • Review from Maddy F

              1 star

              02/26/2024

              They schmooze you until your money is theirs and then you are worthless to them. I only ever agreed to a meeting because a friend of mine was a new employee and they are required to secure a certain amount of meetings with friends and family for "training." I ended up rolling over an old 401k into a Northwestern Mutual IRA and they have been radio silent since then. AND, they messed up during the initial transfer and tried to keep it hidden. They had somehow only transferred half of my funds and I was contacted by the old 401k account advisor asking what was going on. NM dodged the issue and said it was common. It's not common to lose track of 15k, leaving it behind in an old account. Now, I have been trying to contact my "financial advisor," of which I have had several since they all keep leaving the company. It has been two weeks trying to contact my current financial advisor and he is unresponsive, unhelpful and somewhat rude in his vague reply. It had been 14 days since my first email, I sent two follow ups and he finally said today he is out of office and that NM doesn't have any action items but he can call me next week. I have thousands of dollars tied up in this scammy account and nobody to contact. AVOID!

              Northwestern Mutual Response

              02/27/2024

              Thank you for reaching out. Our teams are looking into this matter.
            • Review from William

              1 star

              02/16/2024

              I thought I was adding money to an already existing plan only to find out that they had opened a new policy. This is not what I had agreed to. I would highly suggest people never work with this company and I am still trying to figure out how they have an A+ rating with the BBB.
            • Review from RB C

              1 star

              02/11/2024

              I spent a lot of money advice only to find out I was being sold northwest mutual insurance products. Pretty shady.
            • Review from Natalie S

              1 star

              02/06/2024

              Northwestern mutual (specifically *******, *******, and associates) came to me under the guise of caring financial advisors. After having multiple meetings asking about my financial goals and pretending to really care about what I needed, they tried to sell me on a horrific financial decision where I would be putting 20k a year in a life insurance policy. Im 30 and this makes no sense for the variable salary I was making and would have been a HORRIBLE decision for my needs, but they didnt care about deceiving me. When it came time to sign for the insurance policy, they sent me TWO life insurance accounts to sign for, when we only ever talked about one. They tried to scam me, hoping that I wouldnt notice, preying on a young, vulnerable woman who is still learning about investing. Thankfully I did notice, and when I was in tears on the phone with them, telling them I had a bad feeling, they just claimed we had always talked about two accounts. When I told them they were gaslighting me because I had it in writing, I NEVER heard from them again. What a horrible evil scammy company
            • Review from Don W

              1 star

              01/23/2024

              I received an unsolicited call from Northwestern Mutual - after a brief discussion about what their services they hung up abruptly mid-sentence when I told them I wasn't interested. Somehow NM thinks tactless salespersons can help raise their customer count; instead I'm notifying all of my colleagues not to accept calls from them.
            • Review from JoAnna T

              1 star

              01/20/2024

              This company is nothing but a scam, they are happy to take your money and premiums but are liars and deceivers who do NOT pay out on the insurance in any manner, even the short term benefits. I simply applied for the waiver of premium while I was off work on medical disability leave which was provided in my policy, but of course they denied the entire 15 months I was off! I will NEVER do business with them again and recommend no one else do so either, you will only end up handing them your money all of your life then your beneficiary will be left being denied collecting on the policy. I cannot stand insurance and the crooks in that industry who should ALL be in jail, as they are doing nothing but committing breach of contract and insurance fraud!!! They are absolute scum!! These people are the "weeds" who will never enter Heaven!! I am a twice-widowed mother too. They are disgusting!!
            • Review from Jeannie M

              1 star

              12/12/2023

              They destroyed my life. Unresponsive unprofessional everything thats the worst in companies is all wrapped in this company. BEWARE
            • Review from Gaylon M

              1 star

              10/24/2023

              We have been dealing with a rep Dave, he has been a total tool. No communication causing multiple payments to be taken from our account in a matter of a week and half he said he would cancel our previous policy which he did not do resulting in them also taking payments. We have contacted him several times he said we needed to rewrite the policy to a different date and the. They would refund the money we did that then we get a letter saying we had to pay for the rewrite! We have yet to get the money back I have no faith in the ability of this company to take care of the insurance needs for my family. I want to cancel and get my money back.
            • Review from Ragnar M

              1 star

              09/11/2023

              Had a best friend all the way from childhood sucker me into buying whole life insurance through this company. Before the underwriting was even completed they began drawing money from my account. After the second withdraw was taken from my account without the underwriting completed I did some due diligence like I should have initially and found that this is a predatory product for the company. I canceled the policy immediately after finding out, then they said I would receive a full refund for the amount I paid in.. Customer service told me the funds would be deposited back into my account within two weeks.. It has now been almost a month and no one can tell me where my money is. My friend said the money should have been deposited back into my account but I called customer service today and they are now saying they had to mail it as a check. I received a cancellation letter of the policy about a week after canceling but nothing for my refund.I’m almost at the point where I will just report it to my bank as fraud and have them figure it out. THIS COMPANY IS A FULL ON SCAM SCAM SCAM when it comes to anything remotely close to customer service. Never again will I EVER trust a friend of mine with my finances or anything related.
            • Review from Andrew V

              1 star

              08/18/2023

              Horrendous customer service. How is it that when you sign up they take money out of your account before youre approved but take 5 months to officially cancel your policy while continuing to take money from your account. Excuses left and right on why the emails werent sent to cancel. Stay away

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