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Find a Location

West Bend Insurance Company has 1 locations, listed below.

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    Business ProfileforWest Bend Insurance Company

    Insurance Companies
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.81/5stars

    Average of 21 Customer Reviews

    Customer Complaints

    21 complaints closed in last 3 years

    10 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/4/2010

    Years in Business: 130

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    West Bend Insurance Company offers business insurance services including general business, workers' comp, loss prevention, and premium audit services. This company also offers insurance services and coverage for consumers including auto, home, condo, identity theft, umbrella, and renters insurance.

    Products & Services

    Business Insurance, Surety Bonds, Workers' Compensation Insurance, Home or Renter's Insurance, Auto Insurance

    Business Details

    Location of This Business
    1900 S 18th Ave, West Bend, WI 53095-8796
    BBB File Opened:
    1/1/1955
    Years in Business:
    130
    Business Started:
    4/13/1894
    Business Started Locally:
    4/13/1894
    Business Incorporated:
    4/13/1894
    Accredited Since:
    11/4/2010
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • West Bend Mutual Insurance Company
    Business Management
    • Kevin Rausch, Director of Marketing
    • Tiffany Hildebrandt, Executive Assistant
    • Mike Faley, Vice President of Human Resources
    • Rob Jacques, CEO and President
    Contact Information

    Principal

    • Rob Jacques, CEO and President

    Customer Contact

    • Kevin Rausch, Director of Marketing
    • Tiffany Hildebrandt, Executive Assistant
    • Mike Faley, Vice President of Human Resources
    • Rob Jacques, CEO and President
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    21 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/07/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Trying to take advantage of 89 yr old senior citizen, denying my Claim Number: AR09389, by willingly ignoring the ********* law that puts their insured at fault.On 12/26/2023 I was involved in a car accident caused by an insured of ********* Insurance.********* Insurance is trying to avoid their responsibility and obligation to make compensation to me for my losses in the accident caused by the negligence of their insured while he was driving on an alley roadway (Browns Alley) and failed to stop and yield the right of way when coming to the intersection of the traffic on the main roadway (Fairleigh St.) on which I was traveling. There were no traffic signs at the intersection, so ********* Insurance cited a ********* traffic code that applies to intersections in general (*********** Vehicle Approaching or Entering Intersection), in order to avoid their obligation to compensate me for my losses, claiming that their insured had the right of way. They are willingly refusing to apply the proper traffic code in this situation, ignoring the fact that ********* has a specific traffic code that applies to alley roadways (*********** Emerging From Alley, driveway or Building)which states that the driver of a vehicle emerging from an alley roadway must yield the right- of-way to all vehicles approaching on the main roadway. Their insured was clearly liable for this accident in which he rightfully received a citation for not exercising due care because he was driving on an alley roadway and failed to stop and yield the right of way when coming to the intersection of the traffic on the main roadway. Their insured also received citations for driving on suspended license and for a registration violation.I received no citations because it was obvious that I was in the right and had the right of way according to the appropriate, previously stated, ********* traffic law specifically applicable to this accident, involving an alley roadway.Please help resolve this issue.
    Read More

    Customer Reviews

    21 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Nick B

    2 stars

    03/30/2024

    After 6 years with them and never making a claim my agent informed me they were upping my home and auto rates my 38%. So West Bend... In case I don't see ya, good afternoon, good evening, and goodnight!

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