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          Find a Location

          Acuity, a Mutual Insurance Company has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileAcuity, a Mutual Insurance Company

            Insurance Companies
            Multi Location Business
            BBB accredited business

            Contact Information

            2800 S Taylor Dr

            Sheboygan, WI 53081-8474

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            Visit Website
            Email this Business
            (920) 458-9131

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            Customer Reviews

            3.14/5

            Average of 28 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            17 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/28/2001

            Years in Business: 99

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Acuity, a Mutual Insurance Company offers property and casualty insurance in the United States of America.

            Business Details

            This is a multi-location business.

            Find a Location

            Acuity, a Mutual Insurance Company has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              2800 S Taylor Dr, Sheboygan, WI 53081-8474
              Email this Business
              BBB File Opened:
              12/1/1958
              Years in Business:
              99
              Business Started:
              1/1/1925
              Business Started Locally:
              1/1/1925
              Business Incorporated:
              9/1/1925
              Accredited Since:
              2/28/2001
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Acuity
              Business Management
              • Benjamin M. Salzmann, President & CEO
              • Jamie Loiacono, Vice President
              • Michael Curry, Social Media Specialist
              • Kyra Pitsch, Executive Assistant
              Contact Information

              Principal

              • Benjamin M. Salzmann, President & CEO

              Customer Contact

              • Benjamin M. Salzmann, President & CEO
              • Jamie Loiacono, Vice President
              • Michael Curry, Social Media Specialist
              • Kyra Pitsch, Executive Assistant
              Additional Contact Information

              Fax Numbers

              • (920) 458-7843
                Primary Fax
              • (920) 458-1618
                Other Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              17 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/17/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              on 002/24/2024 wife had car accident. Took car to browns body shop estiment was. $ ******** Ins is Acuity Mutual representative. *************************** ph.# ********************. car is a total loss ******* offered $17281.76 for settlement. He has never seen the car he is using ****** miles on our car and comparing it to other high mile vehicles when in fact our car has ***** miles on it.The local ***** dealer printed out a car fax of car with $26270 actual value. And Routeone JD power value of $26200. I have forwarded this info to ******* with no reply .We have several unanswered calls and emails. we have also reached out to manager ********************* with no response. *************************** ph#************ email claims@ acuity.com ********************* ************ ext. 1618 claim #sh5107
              Read More
              Read 16 More Complaints

              Customer Reviews

              28 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Meghan B

              03/27/2024

              Terrible company. I requested cancellation after our business closed and no longer needed. A month later they are charging me extra month plus fees saying they didn't mean to credit me back (even though I cancelled well into the time frame to not be charged) and because when they went to take payment back and our then business account was closed obviously then I owed them money back. I said I never requested refund the gentleman who cancelled account apologized and just gave to me and now I'm supposed to pay you back plus fees because you have communication problem among your staff. Literally a horrible company, not transparent or helpful for small business insurance and will do anything to not assist with any claims. DO NOT USE

              Acuity, a Mutual Insurance Company Response

              03/28/2024

              Thank you for your feedback, ******. Every policy at Acuity is unique to each customer and is based on a large variety of factors.If you'd like to discuss your specific situation in greater detail please contact your independent insurance agent, with your policy number. If you do not know your agent you can login to the website, or search here: www.acuity.com/find-an-agent.Thank you, Acuity ************* Team.
              Read 27 More Customer Reviews

              Local BBB

              BBB Serving Wisconsin

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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