Business ProfileforInfinity Exteriors, LLC

I am writing to formally lodge a complaint against Infinity Exteriors LLC regarding the unsatisfactory work and lack of transparency I experienced during my recent engagement with them for a downspout installation project.The main issues I encountered with their service is the significant disparity in the crimp of the downspout connections. The inconsistency in the quality is evident from one connection to another, leaving the finished work looking unprofessional and as if it requires immediate correction. I specifically hired a professional service to ensure the downspout installation would be of high-quality and visually appealing. Regrettably, the outcome is far from satisfactory, and it reflects poorly on the company's competence of doing professional job.On March 13, 2023, I signed a contract with Infinity Exteriors LLC to install a downspout system on my property. The contract clearly stated that the work was to commence within six weeks of signing. However, the actual work did not begin until well beyond the agreed timeline due to the company's claim of needing nonstandard parts, which were not readily available and had to be ordered to do the project correctly. Furthermore, at no point during our discussions or in the contract was there any mention of the possibility that the finished work might appear substandard or in need of fixing. I would never have agreed to pay the substantial sum of $4,035 for a service that the company informs they had no experience in undertaken before. Their lack of transparency regarding their level of experience and ability to deliver the promised results is deeply concerning. My primary request is either for Infinity Exteriors LLC to rectify the downspout installation to meet initially promised results or provide me with a refund to compensate the cost for professional company in fixing/correcting all the discrepancy in the quality of work that Infinity Exteriors LLC did.