Business ProfileforSouthport Home Services

On Friday , Oct. 6 we called for service from Southport Home Services to repair our Carrier ********************** Tech came out from Southport and went down stairs with my wife and I , with a tablet , no tools or flashlight. Tech took one look at our furnace and said to old and expensive to repair. Tech told us the part , if available would be $1500.00 , and labor to install would be $600.00.Tech told us they get parts from a warehouse in ********** **., witch would not be open until Mon.Tech told us he used to be an installer and did not think part would be available . Tech told us we would need NEW HVAC System and would set up Sales Call for Tuesday , following week. Charged us $226.00 for Service Call , Did not preform any service or even look at furnace parts.We called another *************** a friend recommended , Came out on Saturday Oct.7 and repaired our furnace for $510. Told us our furnace was in GREAT SHAPE , and should last another 5 years easy.We were Southport Customers since 2013 and have many repairs done over the years.Southport advertises they are Factory Certified Carrier dealer with trained techs and parts ******************* , yet did not have any parts for our furnace.I fail to understand how Southport tech told us it would cost over $2000.00 to repair our furnace and replacement was our only option and another smaller HVAC company can repair for $510.00.Remember SOUTHPORT CLAIMS ON WEBSITE;"FACTORY AUTHORIZED CARRIER DEALER""*************** TECHS""EVERYTHING YOU NEED UNDER ********""FULLY LOADED *******************"A company that makes that claim should be able to repair a furnace the same as a small shop.I STRONGLY FEEL SOUTHPORT was just trying to sell us a NEW Furnace.Southport's Tech should have been able to make the same repairs as the second company's tech.Since ********** was preformed by Southport , We dispute the charge for $226.83 Thank You ***********************