Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Donovan & Jorgenson Heating & Cooling has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Donovan & Jorgenson Heating & Cooling

              16935 W. Greenfield Ave. New Berlin, WI 53151-1363

              BBB Accredited Business
            • Donovan & Jorgenson Heating & Cooling

              W306S4879 Hwy 83 Mukwonago, WI 53149-9727

              BBB Accredited Business
            • Donovan & Jorgenson Heating & Cooling

              5420 W Electric Ave Milwaukee, WI 53219-1634

              BBB Accredited Business

            Business ProfileforDonovan & Jorgenson Heating & Cooling

            Heating and Air Conditioning
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            2/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/1/1986

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Donovan & Jorgenson Heating & Cooling offers commercial and residential heating, air conditioning installation and service and duct cleaning. They service Wisconsin. 

            Business Details

            This is a multi-location business.

            Find a Location

            Donovan & Jorgenson Heating & Cooling has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Donovan & Jorgenson Heating & Cooling

                16935 W. Greenfield Ave. New Berlin, WI 53151-1363

                BBB Accredited Business
              • Donovan & Jorgenson Heating & Cooling

                W306S4879 Hwy 83 Mukwonago, WI 53149-9727

                BBB Accredited Business
              • Donovan & Jorgenson Heating & Cooling

                5420 W Electric Ave Milwaukee, WI 53219-1634

                BBB Accredited Business
              BBB File Opened:
              4/1/1985
              Years in Business:
              39
              Business Started:
              4/1/1985
              Business Started Locally:
              4/1/1985
              Business Incorporated:
              7/8/1986
              Accredited Since:
              5/1/1986
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Donovan-Jorgenson Heating & Cooling
              • Donovan & Jorgenson, Inc.
              • Donovan & Jorgenson Electric
              • Advanced Energy Concepts
              • Donovan-Jorgenson Comfort Zone
              Business Management
              • Mr. Robb A. Krahn, President
              • Mr. Scott Fischer, Vice President
              Contact Information

              Principal

              • Mr. Robb A. Krahn, President

              Customer Contact

              • Mr. Robb A. Krahn, President
              • Mr. Scott Fischer, Vice President
              Additional Contact Information

              Fax Numbers

              • (262) 784-6441
                Primary Fax
              • (262) 968-4093
                Other Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/25/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              On 8/21/2023, I called to have service done by Donovan and Jorgenson for my furnace/ AC. I had an issue with my smart thermostat not connecting and air conditioning not working. An employee by the name of ***** came out to take a look at it. He couldnt get the air conditioner to work, so he told me to contact Amazon where I purchased the smart thermostat from or to buy a new one. I asked him if he could put my old thermostat back in just so I can have air in my house, he said no because he has other setup. I still got charged $255.32. The next day on 8/22/2023, I called the manager of the company and explained my situation and how I got charged $255.32 but no service was done. The manager sent out the same employee *****, back out. He put in the old thermostat and I was charged $90.74. This should have been done on the first day. ***** was very rude throwing items and put in my thermostat back on very loose. I am not happy with this service.
              Read More

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Debby K

              2 stars

              11/28/2023

              My elderly mother in law has been a loyal customer for over 20yrs. She had the maintenance plan, had her AC and Furnace checked and maintained every year, purchased and had the AC installed when she first moved in. Service has been professional and pleasant up to this last year. We called to make an appt. for our regular fall check up and informed D&J that we noticed the furnace was doing a short cycle. The tech came out and said everything was fine, we just needed to turn the power switch on. (?) As he was getting ready to leave, the furnace did the short cycle, he went back down to check and said yes, we needed a new limiter switch (it was staying open) and that we could use a blower motor as it was getting louder... He quoted almost $750 for the repair and they would call when the parts got in. We heard nothing from them so we called at the 10 day mark, at a little over 2 weeks, and at 24 days after the original service date trying to find out when the parts would be in as the weather was getting colder (end of Nov.) and we were concerned there could be further damage done to the furnace. When we called on the 24th day after service they still had no idea when parts would arrive, the furnace wasn't heating the house well, temps 57-64 degrees indoors... paying for preventative maintenance was meant to avoid this issue. We called another heating and AC business with high ratings, they had the parts in stock, we had an appt. to do the repair within 24hrs (non-emergency) and for $100 less (without even knowing what price they were quoting against.) When we called back to cancel with D&J they did not even ask why, or seem bothered that the repair was cancelled - It is sad to see how their service has completely tanked, up until this year, we had been very happy with their customer service, maintenance, and care. I do hope things will change back to the better for them, but unfortunately, they have lost our business.

              Donovan & Jorgenson Heating & Cooling Response

              11/29/2023

              Hi *****. We apologize for any inconvenience you may have experienced. Please give us a call at the office, **************, and ask for *****, as we would like some more details to get this issue rectified.

              Local BBB

              BBB Serving Wisconsin

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.