Business ProfileforLarson Home Services

We reached out to Larson for a no fee, no obligation quote on some gutter repair. The process took a lot longer than anticipated and the person who showed up wanted us to call references on the spot. If we did, he said hed give us a discount. Im busy. I dont have time to dialing up strangers on the spot. Thats just an oily tactic. Next I had to sit through this power point presentation and video where he gives a schmaltzy spiel about the family business and so forth. I just want a problem fixed, I dont need the heart strings spin and heavy pitch. Then all totaled, the price for a gutter job was eye-popping! He wanted me to move forward with project but we need a quote to send to insurance. He quickly packed up and headed for the door. He was right there on his table but couldn't seem to email me the quote. He said hed send it that night or next day but never did. I contacted customer support 5 times and got dodgy answers each time and zero follow-up and still NEVER got the quote. As they say, the way it begins is the way it ends. I wouldnt trust Larson with this or any job given the heavy sales pitch and lack of follow-through. I imagine if there was a workmanship problem, getting them to address it would be impossible. I feel we dodged a bigger problem. We'll be going with another roofing company.