Business ProfileforBILTRITE Furniture - Leather - Mattresses

I purchased a lift chair one day prior to having hip replacement surgery. They delivered the lift chair during my hospital and rehabilitation stay which was two weeks. During my rehab process my surgeon and the physical therapist told me that the lift chair was inappropriate for the rehabilitation of my hip. An instructed me not to use a lift chair but to use any of the furniture that I already have in my home because its normal chairs, sofas, etc. which are going to help activate and restore normal function after having a total hip replacement. I contacted built right furniture and relayed my circumstance, and asked that they pick up the lift chair which no one has sat in because I have been in the hospital for two weeks. They told me they had a non-return policy and that they would under no circumstances be returning the chair. I told them that Id be willing to exchange the chair for a brand new sofa which was an additional $1500 and pay for extra delivery and pick up charges . Since I could not use the lift chair due to my doctors orders, the Director of built ****** furniture whose name is **** told me that I had signed and acknowledged no refund policy built ****** furniture has. I told her that no one had ever explained anything like that to me, or I wouldve never been a customer and purchased anything at the store . She said well it was in the paperwork you signed when you handed over your credit card. I am asking for a built right to consider my case and exception, and to keep me as a customer rather than the alternative. In the meantime, I have filed a dispute with my credit card company. **** confidently stated that BILTRITE will win the dispute in the end.