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Find a Location

Ashley Furniture Industries, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAshley Furniture Industries, Inc.

    Furniture Manufacturers
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    9/10/08Ashley Furniture Industries, Inc. has informed the Better Business Bureau that the "Ashley Furniture" name is being used on the Internet by someone not associated with Ashley Furniture Industries, Inc., to perpetrate work-at-home and counterfeit check scams. Between November 2007 and August 2008, the company has received almost 8,000 inquiries from consumers who have received bogus email messages from scammers pretending to represent Ashley Furniture Industries, Inc. Generally, the scam email message informs consumers of a fictitious work-at-home position as an Ashley Furniture accounts receivable employee. Consumers who responded to the scam were sent counterfeit checks by the scammers, were instructed to deposit the counterfeit checks into their personal accounts, to deduct a commission, and to wire the remainder to someone representing themselves to be an "Ashley Furniture Representative". These bogus job offers and the people perpetrating these scams are NOT affiliated with or connected to Ashley Furniture Industries, Inc. The company does not offer work-at-home jobs. If you have received one of these suspicious email messages, Ashley Furniture Industries, Inc., would like you to forward the email message to [email protected]. Ashley Furniture Industries, Inc., has also posted a response page on its website http://www.ashleyfurniture.com/Feedback/OnlineScam.aspx .If you are the recipient of one of these bogus, work-at-home job offers, here is some advice from the BBB: * If the "company" sends you a check, asks you to deposit it into your personal account, and wire funds overseas, stop immediately. This is a red flag that the check is counterfeit.* Don't assume that the check is legitimate just because your bank accepts it for deposit. It may take weeks for the bank to learn it's counterfeit. *If the check is counterfeit, you will owe the bank the amount of the check that was deposited over your endorsement (plus any applicable penalties). You're the one that is ultimately liable to your financial institution. *You will not be able to recover your funds from the money wire service. Once the money has been sent, it's gone!*If you are a victim of this scam, you should contact your local law enforcement agency.

    At-a-glance

    Customer Reviews

    1.08/5stars

    Average of 480 Customer Reviews

    Customer Complaints

    671 complaints closed in last 3 years

    230 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/20/2008

    Years in Business: 79

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Ashley Furniture Industries, Inc. offers the manufacture and sale of furniture to Ashley Furniture dealers only within the United States.

    Business Details

    Headquarters
    1 Ashley Way, Arcadia, WI 54612-1218
    BBB File Opened:
    9/21/1993
    Years in Business:
    79
    Business Started:
    1/1/1945
    Business Started Locally:
    1/1/1945
    Business Incorporated:
    3/27/1984
    Accredited Since:
    2/20/2008
    Type of Entity:
    Corporation
    Business Management
    • Ronald Wanek, Board Chairperson
    • Todd Wanek, President/CEO
    • Homestore Customer Care, Customer Service Representative
    Contact Information

    Principal

    • Ronald Wanek, Board Chairperson
    • Todd Wanek, President/CEO
    • Homestore Customer Care, Customer Service Representative

    Customer Contact

    • Ronald Wanek, Board Chairperson
    • Todd Wanek, President/CEO
    • Homestore Customer Care, Customer Service Representative
    Additional Contact Information

    Fax Numbers

    • (608) 323-6139
      Primary Fax

    Phone Numbers

    Customer Complaints

    671 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/14/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    Order was placed April 3rd 2024. We recieved package on April 9th 2024. Order # ************.My wife and I purchased a 72 in tv stand with fireplace insert. This stayed in the box in which it was delivered until yesterday, April 13 2024. We finally had time to put it together and the wood is cracked in SEVERAL places! We were already upset that the Ashley store in ******** had the absolute worst customer service we've ever seen when trying to look at other tv stands before ordering online. We called the help center and they said in small print that we can't return it because it's been over 72 hours since delivery. Why would we spend over $400 for a defective product?? Not everybody is going to take it out of the box straight away! Please refund our money. This isn't good customer service practice to potential buyers by treating them like this.Thank you.
    Read More

    Customer Reviews

    480 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Thomas M

    1 star

    04/18/2024

    Submitted a claim to Ashley Furniture on their Party Time Recliner that is recalled due to a fire hazard. Claim #********. The claim has been under review for over 4 months now. After 2 1/2 months I called again and they escalated it. Now its another month and nobody has contacted me, so they are reviewing it again. Early on they told me my local Ashley Furniture would be able to have a repair person come to fix the issue. Local Ashley Furniture says its not their responsibility since its through national Ashley Furniture. Would not recommend buying anything from a company that puts out couches with fire hazards and then cant pushes you around when you try to follow up on their recall.

    Local BBB

    BBB Serving Wisconsin

    BBB Reports On

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