Customer ReviewsforHSA Bank

The WORST excuse for a bank ever, a ripoff, huge mistake, Avoid running no look-back !!!!I have an HSA account with these crooks that I thought a wise decision offered by my employer. Conceptually, a tax free savings account for health use. Well, this "savings account has $2.50/mo fees, unheard of for a savings account. I'm healthy so don't use it. These crooks took about half the balance in $2.50 increments per month. The tax would be a fraction of that thereby defeating the reason or basis. Now I can't get the rest of the money out. Their website is dysfunctional and the telephone service agent tried to guide me to dead links etc. and gave up. There is a $25 fee to close the account and a $2.50/mo fee to leave it in there till it's bled out. This bank is a scam predicated on HSA services which is a particularly egregious market for a con. Total delinquency with regards to fiduciary responsibility, basically a RIPOFF !! Another 'healthcare' trap. Poor to worst ratings everywhere reviews are found. Please consider a bank you've heard of.

This has been the worst experience of my life, I have been trying to get reimbursed from 3 different Hra accounts for almost 3 weeks now, I have called numerous times to get them to issue my claim reimbursements only to be told over and over and over the same thing. The claims are In pending and has been in pending for three weeks I don’t know what to do to get this place to do their job and issue my refund already, I was told by Ah on Monday she would email the claims department to get the the claims processed when I called yesterday I was told by Brianna in the client assist department that nothing has been done and she will get right on it and email me to let me know the status, I checked all day yesterday and hasn’t heard anything from her. I don’t know what else to do to get these people to process the claims the only thing they know how to do is send a email saying your claim has been denied but when they owe you money they do absolutely nothing to get the money that’s owed to them customer. Don’t do business with this place this has been the worst experience of my life

I have had the same absolutely worst experience with HSA Bank, as other reviewers. I encountered EVERY issue that others already listed - openly rude and/or clueless service representatives, extra fees - $25 to close the account is a scam, not knowing where you money was, taking forever to transfer out, website not working, etc. Choose any other place for your HSA money - it just can't imagine how it could possibly be any worse.

The worst bank I've ever had. They make is SO difficult to get HSA funds transferred out and different representatives say different things about the process. It is taking many weeks at this point and i STILL haven't received the funds and on top of that, they CHARGE you for everything! they're charging me for keeping the account open even though the only reason it's open is because they won't process the transfer out then they're charging EXTRA $25 to distribute it and close the account. no other bank does this - it's ridiculous. NEVER use this bank for ANYTHING.

The worst bank I have ever dealt with. There is no consistency with their customer service representatives, or their knowledge and they made multiple mistakes with my account and were hostile about it when I was persistent. I would never recommend using this bank for your FSA or other account.

Please do not use this company for your HSA or HRA. Their website is the least user friendly of any bank. When you need to call them, their staff are not trained well and cannot answer any questions beyond the most most basic.

Absolutely terrible customer service! The representatives seem to have no clue about anything assuming you can get one. I called multiple times over the last 3 weeks and despite saying they are open 24 hours, their phone system doesn't work half the time ringing and ringing after going through all the prompts and entering your information only to get hung up on. They also ask you to stay on for a survey that doesn't work.None of the reps could tell me.where.my money was after charging me $25 to distribute it. It took over 3 weeks to send my funds to another provider and they would not inform the other provider where my money was. They sent several letters telling me they could not transfer my funds until I did something else despite those steps having already been taken. It seems like they just want to make it as difficult as possible to move your money. It took over 3 weeks to get MY money transferred and they charge a $25 fee and then don't even send it via overnight mail or with any tracking so have NO IDEA where your money is. I'm in the industry and this is one of the worst experiences with a financial company that I've ever had.

Charges for having an account, using your account, and closing your account. Not sure how anyone uses this company.

At the beginning on 2023 I looked at my HSA debit card and my online account. NOWHERE did it or does it say I was enrolled in an FSA!!!!! Now I was ****** searching in JANUARY to find out when I had to use all the funds from my HSA. Every website says you dont have to use all HSA, they roll over year to year. Great no problems then. Today, Im sick and went to the doctor and tried to use some of my remaining funds but my card was declined. WHY? I still have a few hundred dollars. I call HSA Bank and find out I was in a FSA and lost all my funds!!!! Okay granted we are forced to enroll for health insurance 3 months or more before the end of the year and I had a lot going on in 2022. I forgot the exact plan I was in. Stupid me. But I think HSA bank should do better on their website and debit card to not falsely advertise and make people think its only for HSAs. Again, the card does not state anywhere can be used for FSA account too! The back of the card and fine print only say HEALTH SPENDING ACCOUNTS not FLEXIBLE SPENDING ACCOUNTS!!!! YOU NEED TO FIX THIS!!!!!

Terrible company with incompetent customer service. I am still unable to access my account online after 30 minutes on the phone and then ******* tried to tell me about laws for inheriting accounts if there is no beneficiary named- while I was standing next to an estate attorney who was laughing at his reading of from a script with no actual understanding of the difference in state laws.