(800) 357-6246

HSA Bank

Name: HSA Bank
Address: 605 N 8th St Ste 420, Sheboygan, WI, 53081-4525, USA
Telephone: (800) 357-6246
Rating: 3.72

21 years in business

605 N 8th St
Ste 420
Sheboygan, WI 53081-4525

WEBSITE

Fax Numbers

(877) 851-7041

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BBB File Opened: 02/24/2006

Business Started: 04/01/1997

Business Started Locally: 04/01/1997

Business Incorporated: 09/10/1986 in DE

Type of Entity

Corporation

Business Management

Ms. Charlotte Kienbaum, VP Operations
Ms. Judy Brown, Vice President of Customer Relations
Mr. Wally Fick, VP Chief of Staff
Mr. Kirk Hoewisch, President HSA Bank
Mr. Dean D. Mason, CEO

Mr. Itamar Romanini, Senior Vice President and Chief Technology Officer

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Business Category

Financial Services

Bank

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Additional Information

HSA Bank is a division of Webster Bank, N.A.

Service Area

We service the following area(s): Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming

Alternate Business Names

HSA Bank, a Division of Webster Bank, N.A.
Webster Bank, N.A.

Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

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BBB Accreditation

BBB Accredited Since 04/11/2006

BBB has determined that HSA Bank meets Standards of BBB Accreditation, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Standards of BBB Accreditation

Build Trust
Establish and maintain a positive track record in the marketplace. An accredited business or organization agrees to: Have been operational (actively selling products or services) in any BBB service area for at least the most recent 6 months, unless the principle(s) previously operated a similar business with an eligible record (one that qualifies for BBB accreditation). Fulfill contracts signed and agreements reached. Be free from government action that demonstrates a significant failure to support BBB ethical principles in marketplace transactions (this requires a determination by BBB as to the nature of any violation, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action). Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different. In its relationship with BBB: meet all applicable standards within this Code of Business Practices cooperate with BBB's activities and efforts to promote voluntary self- regulation within the business' industry honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process complete the required application and pay all monetary obligations to BBB in a timely manner
Advertise Honestly
Adhere to established standards of advertising and selling. An accredited business or organization agrees to: Follow federal, state/provincial and local advertising laws. Abide by the BBB Code of Advertising. Supply, upon request, substantiation for advertising and selling claims. Correct advertising and selling practices, when recommended by BBB. Adhere to applicable BBB industry codes of advertising. Cooperate with BBB self-regulatory programs for the resolution of advertising disputes. Use the BBB name and logos in accordance with BBB policy. Avoid misleading customers by creating the false impression of sponsorship, endorsement, popularity, trustworthiness, product quality or business size through the misuse of logos, trustmarks, pictures, testimonials, or other means
Tell the Truth
Honestly represent products and services, including clear and adequate disclosures of all material terms. An accredited business or organization agrees to: Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts. Ensure that any written materials are readily available, clear, accurate and complete.
Be Transparent
Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer's decision to buy. An accredited business or organization agrees to: Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principles; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business. Clearly disclose to customers: direct and effective means to contact the business terms of any written contract any guarantees or warranties accompanying a product any restrictions or limitations imposed (e.g. limited supply,maximum number available per customer) the business' return/refund policy any recurring commitment into which the customer may be entering, including information on how future billing will occur total cost of the transaction, including tax, shipping and handling, and other related charges If selling products or providing services on Web sites or via other electronic means: provide any required product labeling information disclose the nature and terms of shipping, including any known delays or shortages of stock provide an opportunity to review and confirm the transaction before the sale is completed provide a receipt summarizing the transaction after the purchase
Honor Promises
Abide by all written agreements and verbal representations. An accredited business or organization agrees to: Fulfill contracts signed and agreements reached. Honor representations by correcting mistakes as quickly as possible.
Be Responsive
Address marketplace disputes quickly, professionally, and in good faith. An accredited business or organization agrees to: Promptly respond to all complaints forwarded by BBB by: Resolving the complaint directly with the complainant and notifying BBB, or Providing BBB with a response that BBB determines: is professional, addresses all of the issues raised by the complainant, includes appropriate evidence and documents supporting the business' position, and explains why any relief sought by the complainant cannot or should not be granted. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards. Comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.
Safeguard Privacy
Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information. An accredited business or organization agrees to: Respect Privacy Businesses conducting e-commerce agree to disclose on their Web site the following: what information they collect, with whom it is shared, how it can be corrected, how it is secured, how policy changes will be communicated, and; how to address concerns over misuse of personal data. Secure Sensitive Data Businesses that collect sensitive data online (credit card, bank account numbers, Social Security number, salary or other personal financial information, medical history or records, etc.) will ensure that it is transmitted via secure means.Businesses will make best efforts to comply with industry standards for the protection and proper disposal of all sensitive data, both online and offline. Honor Customer Preferences Businesses agree to respect customer preferences regarding contact by telephone, fax and e-mail, and agree to remedy the underlying cause of any failure to do so.
Embody Integrity
Approach all business dealings, marketplace transactions and commitments with integrity. An accredited business or organization agrees to: Avoid involvement, by the business or its principles, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

BBB Accreditation Reviews

BBB routinely monitors its files on all Accredited Businesses to affirm that they continue to meet all BBB Accreditation Standards

BBB Accreditation Process

Not every business is eligible for BBB Accreditation. Businesses must meet, commit to and maintain the BBB Code of Business Practices (Accreditation Standards) in order to be eligible for and maintain BBB Accreditation. The BBB Code of Business Practices represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business. The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.

In order to be eligible for Accreditation a business must complete an Accreditation application.

Upon receipt of a fully completed BBB Application for Accreditation, BBB staff:

Reviews the application
Researches the business
Verifies the information presented in the application
May request additional information
May request proof of specific information on the application

After the review and verification process, BBB will then evaluate if the business meets the BBB Code of Business Practices (Accreditation Standards)..

Once BBB has finished its evaluation, the application for BBB Accreditation is either approved or denied. If the applicant is found in compliance with the BBB Code of Business Practices it will be presented to the BBB Board of Directors, or a committee of that board, for final approval. If the application is denied, BBB will contact the applicant, indicating the BBB Standard(s) that were not met and any recourse available to the applicant.