BBB Accredited Business Profile

Product Cloud, LLC

Product Cloud, LLC

(855) 264-6487

Product Cloud, LLC

8 years in business
1230 Cheyenne Ave Ste 200
Grafton, WI 53024-9539
BBB File Opened: 04/30/2010
Business Started: 09/01/2009
Business Started Locally: 09/01/2009
Business Incorporated: 09/18/2009 in WI
Type of Entity
Limited Liability Company (LLC)
Contact Information
  • Principal: Mr. Peter Liesch, President
Business Category
  • Engine Equipment
  • Electric Generator
  • NAICS: Electronic Shopping
  • Lawn and Garden
  • Grass Trimmers
  • Lawn Mower
  • Saw
  • Hand Tools
  • Pressure Washer
  • Online Shopping
  • Air Compressors
  • Log Splitter
  • Logging Equipment
  • Pump Supplies
  • Snow Removal Services
  • Tractor Dealers
  • Vacuum Equipment
  • Weed Control Equipment and Supplies

Products & Services
Small Engines, Small Engine Parts, Power Equipment, Power Equipment Parts
Service Area
We service the following area(s): Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virgin Islands, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Alternate Business Names
  • Equipatron
Methods of Payment
  • Visa, Mastercard, Discover, American Express, PayPal
Refund & Exchange Policy: 

Return Policy
At Product Cloud, we want you to be 100% satisfied with your purchase. Is the item you received maybe not what you expected? Whatever the reason, you won't be stuck with an item you cannot use or that you do not want. We are proud to offer one of the best return policies in the online business. You may return your equipment, engine or accessory purchase within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. On replacement parts you have up to 365 days to return your items.

Here’s how it works. Returned merchandise must have a Return Material Authorization (RMA) #. Please call our toll free number and speak with a customer service representative to obtain a RMA # and shipping instructions. We will credit your payment account within 10 days of receiving the returned item.

Unopened Merchandise:
You may return "unopened" equipment, engines and other whole goods products and accessories within 30 days of delivery for a refund. On replacement parts (components of equipment or engines) orders, you have up to 365 days to return an "unopened" part purchase for a refund. You will be responsible for both the original outbound shipping & handling charges as well as return shipping charges. Restocking fees of up to 20% may still apply for some items such as engines.

Opened Merchandise:
"Opened" products and accessories can be returned within 30 days of delivery*, but will be subject to a 20% restocking fee to cover re-sale expenses. You will be responsible for both the original outbound shipping and handling charges as well as return shipping charges. Opened returns must be in "like new" condition (re-sellable) with all original materials. You are also responsible for returning the product in the original packaging or packaging that is of equal quality to the original. If product has been used the product cannot be returned.  

Engines:
Engines that have been either mounted, fueled or run can not be returned. If an engine is found to be defective, you must follow the manufacturer's warranty process.
Engine Powered Equipment:
Due to federal shipping regulations, engine powered equipment can not be returned once it has been gassed or oiled. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under the terms of the manufacturer’s warranty. For additional information please call our toll free number and speak with a customer service representative who will be happy to assist you.

Cancelled Orders:
Unfortunately, any order that has already shipped cannot be cancelled and if an order is refused, it will then fall under our standard return policy, where shipping & handling costs will be deducted from your refund.

Damaged Products:
Please take the time to inspect the goods before you sign the delivery receipt from the carrier.
Suspect Damage:
Sometimes, the outer carton may appear damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate “Possible Freight Damage” on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the freight claim is less of a hassle.

Obvious Damage:
Do not sign for damaged products. If your product arrives damaged, please (1) REFUSE DELIVERY and (2) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you.

Product Operation:
We recommend that you operate your product within 7 days of receipt so we can respond to any issues if there are any. If you think your product is defective, don't worry as many perceived issues are common can be resolved easily over the phone.

BBB accredited business

A+

Overview

Equipatron is an online retailer specializing in sales of power equipment, small engines, electric motors, hydraulics and related parts and accessories. Equipatron is based in Grafton, WI and has been in business since 2009 and is owned and operated by Product Cloud, LLC. Equipatron was ranked #101 on Inc. Magazines 2014 list of the 500 fastest growing Companies in the US.  

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Product Cloud, LLC

Product Cloud, LLC

BBB ACCREDITATION SINCE 09/08/2010

Customer Review Rating:

50%
50%

Composite Score: