Business ProfileforBriggs & Stratton

I purchase a Craftsman Power Washer from Lowes on 04/08/23. I used the machine 3 times until 12/2023 and the pressure stopped working.I contacted ***** who referred me to the manufactures warranty ***** They referred me to a local service center who refused to work on the machine because they don't pay. I called warranty ***** back and referred to another local service center who did take the machine. This was in December of 2023. It's now March of 2024 and I had to call 3x to get a response which they are telling me, the warranty **** has denied my claim because the pump overheated and this is my fault. I contacted the warranty **** who confirmed the same. I did not misuse the machine, I was simply power washing a garage floor as per the instruction manual and the machine lost pressure and blew out the relief valve. This is what a warranty is for. The warranty period is 24 months and this occurred within 7 months after 3 uses by a homeowner. I additionally asked to speak with the representatives supervisor which she was hesitant to do, saying they will just say the same thing she did. She finally placed me on hold to transfer me, a survey recording played, where I participated with my unhappiness with their service and then they hung up on me. I own many small engine machines, all which are taken care of and serviced regularly. I owned a power washer before this one, which I had for at least 10 years before it broke. I take care of my equipment and follow all manufacturers recommendations. Specifically in power washers after every use pump saver is run through the machine. This machine did not break because of something I did and just like the first service center they sent me to said, "They do not pay their warranty claims".