Business ProfileforEmployee Benefits Corporation

Well....My opinion is not a good one. I have about had it with EBC and its process. They randomly ask for documentation to prove an expense was related to a Doctor visit. Which charges they need documentation are completely random. If you do not provide documentation exactly how they ask for it(random as well) they will turn your card off. I will not be re-upping my Flexible spending account or I will cancel it if possible. I refuse to do this dance any longer as the small tax savings benefit is not worth the hassle. EBC holds our money, makes interest on it until we spend it. What happens to any unused balance after march 15th? EBC keeps it. I refuse to allow EBC to make another nickel off my hard earned money. I’ve already heard the “in order to maintain the tax benefit…” spiel. It’s our money and I feel they are holding it hostage. When we use it the way we are supposed to we get flack and are asked to justify the expenditure. My charges are clearly related to doctor’s visits… I am not taking my co-workers out for lunch as *** ****** cafeteria. If i could give 0 stars i would.

Were sorry for your frustration, ****. As you mentioned, we are required to verify all expenses are eligible, which can sometimes be automatically verified with copay matching, if its a recurring claim, or when the transaction meets the requirements for automatic verification. We appreciate the opportunity to speak with you directly after your concern was brought to our attention and hope we were able to provide clarity. Please let us know if you have any additional questions.