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      Country
          Country

          Find a Location

          Generac Power Systems, Inc. has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Generac Power Systems, Inc.

              S45w29290 Highway 59 Waukesha, WI 53189-9071

              BBB Accredited Business
            • Generac Power Systems, Inc.

              211 Murphy Dr Eagle, WI 53119-2065

              BBB Accredited Business
            • Generac Power Systems, Inc.

              757 N Newcomb St Whitewater, WI 53190-1475

              BBB Accredited Business
            • Generac Power Systems, Inc.

              900 N Parkway St Jefferson, WI 53549-1338

              BBB Accredited Business
            • Generac Power Systems, Inc.

              3815 Oregon St Oshkosh, WI 54902-7100

              BBB Accredited Business

            Business ProfileforGenerac Power Systems, Inc.

            Electric Generator
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.25/5stars

            Average of 166 Customer Reviews

            Customer Complaints

            324 complaints closed in last 3 years

            126 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/29/2006

            Years in Business: 65

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Generac Power Systems, Inc. manufactures engine-driven generator systems for industrial, commercial, residential, and recreational vehicle uses, as well as power washers, automatic transfer switches, controls, fuel tanks, enclosures and remote monitoring software. Headquartered in Waukesha, Wisconsin, their products are used worldwide in both the industrial and residential markets.

             

            Business Details

            This is a multi-location business.

            Find a Location

            Generac Power Systems, Inc. has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Generac Power Systems, Inc.

                S45w29290 Highway 59 Waukesha, WI 53189-9071

                BBB Accredited Business
              • Generac Power Systems, Inc.

                211 Murphy Dr Eagle, WI 53119-2065

                BBB Accredited Business
              • Generac Power Systems, Inc.

                757 N Newcomb St Whitewater, WI 53190-1475

                BBB Accredited Business
              • Generac Power Systems, Inc.

                900 N Parkway St Jefferson, WI 53549-1338

                BBB Accredited Business
              • Generac Power Systems, Inc.

                3815 Oregon St Oshkosh, WI 54902-7100

                BBB Accredited Business
              BBB File Opened:
              1/1/1964
              Years in Business:
              65
              Business Started:
              1/1/1959
              Business Started Locally:
              1/1/1959
              Business Incorporated:
              6/24/1959
              Accredited Since:
              3/29/2006
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Business Management
              • Aaron Jagdfeld, President/C.E.O.
              • Amanda Olivares, Customer Service Supervisor
              Contact Information

              Principal

              • Aaron Jagdfeld, President/C.E.O.

              Customer Contact

              • Aaron Jagdfeld, President/C.E.O.
              • Amanda Olivares, Customer Service Supervisor
              Additional Contact Information

              Phone Numbers

              Customer Complaints

              324 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/07/2024

              Complaint Type:
              Guarantee/Warranty Issues
              Status:
              Resolved
              I filed a warranty claim on Dec 22, 2023(Case *******) with Generac to get my Craftsman Portable Generator model C0010020 (Craftsman warranty is 3 years and claims are serviced by Generac at ************ or ********************************************* and still is not resolved. The last communication from Generac was on 2/16 when I was told the case was sent to case review and would be 3-4 days for resolution since they received feedback from the repair contractor(Clean Rite @ ************) that the generator was unrepairable and came that way out of the box. Since then, I have been calling back numerous times, only to be told it still shows in case review and that the only person that can help is "********" and she is not returning any messages from the Generac representatives, or voice mails I have left for her over the past 7 days. I was also informed there is no path for escalation, other than for the representative to file internally, which I was told they did twice which was supposed to notify ******** and her management. We are on the 3rd month with no resolution from Generac and I would like this resolved asap with a refund or new replacement. (Note Generac had me contact 7 repair locations on their list before we found one that services this model generator so I'm concerned if a replacement is defective I'll have to go through this again) . The unit was purchased on 4/5/2023 for $501.39 new at Woot.com and not opened until Dec when I lost power & needed to use the generator for the first time, and it did not work out of the box.
              Read More

              Customer Reviews

              166 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Peter A

              1 star

              03/19/2024

              I have a less then 5yr old generac 22kw gen. The smm module has gone bad, and according to my local authorized generac dealer, the smm only has a 1yr. Warranty! I have the warranty right in front of me, and does not say anything about the smm being covered for only 1yr. It in fact is under the 10 yrs section of the warranty. What’s funny is the exact wording is 10yr extended limited!! I want nothing from this company, I just want others to read what a lot of generac customers are experiencing. My definition would be deceptive. Oh by the way, authorized dealer wants $350 to replace unit. Product is only $125. What a scam

              Local BBB

              BBB Serving Wisconsin

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