3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Neil F
1 star04/08/2024
Every time I had to deal with that place they absolutely ****. I had to open up a stupid savings account just to Finance something. Then they just close the account and take my money. Not to mention their hours **** especially the one in ******** who doesn't open till 1:00. Don't ever go here take your money out and go somewhere else
Guardian Credit Union Response
04/09/2024
We apologize that your experiences have not met your expectations. Although we are unable to publicly comment on account specifics, a savings account is a qualification of credit union membership and an eligibility requirement for any other product. The lobbies of each of our six branch locations open at 9:00 a.m., with the drive-thrus of some branches opening earlier. Lobby hours of the Waukesha branch were previously limited due to staffing issues. We apologize for the inconvenience.Review from Victoria J
1 star10/05/2023
Very unprofessional bank and very bad communication skills. Ever since I got a vehicle loan through this bank ive had nothing but problems with them. I am currently looking to trade in that vehicle so I dont have to deal with them anymore. Called a lady there about a letter i received in the mail and she updated everything and said I was all good and then sent another letter a week later saying I need to pay $631 and that my payments would be raised. Im so very done with Guardian Credit Union. Horrible customer service skills.Guardian Credit Union Response
10/11/2023
We are sorry that your experience has not met your expectations. In looking into the referenced issue, we can provide additional information regarding the required payment. While we cannot publicly discuss account specifics, we are happy to discuss in more detail if you call ************** and request to speak with our AVP of Collections or our Collections Manager.Review from Jan F
1 star10/11/2021
Was late paying note, had to pay an extra payment cause I was late. So now I am a month ahead I thought; nope. Was a week late again and owed another advance payment. Now I am 2 payments ahead. Late the next month, my car gets towed cause I only sent in one payment. Now the car is payed off and had to call and get blessed out again and once they realize it's their fault, I am treated and talked to finally with respect and as an adult.
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