Customer ReviewsforJ.J. Keller & Associates, Inc.

Absolutely horrendous for a small business. Their customer service is poor. I purchased their ELD system, Encompass, and developed issues that related to noncompliance for the line of work I perform. They tried assisting me in different ways to meet compliance, even though I had asked to return everything. They refuse to honour their return policy, and every time you try to return stuff, they just transfer you to a different department.

****,Our product support manager followed up with me regarding your return requests. Thank you for your feedback and trying our ELD. Please let me know if you have any other concerns.Sincerely,***************************

Very poor customer service. Went to cancel an order, 2 hours after placing that was told would take 1-2 business days to process. Could not cancel because they made a label already.

****,We apologize for your experience. Our sales leader has contacted you regarding your request. Hopefully this meets your expectations. Sincerely,***************************

Whomever does there ergo training needs to be fired and told to go to the gym and come back when their spine and muscles actually improve to do more than just type and talk like you know something, I've seen so many examples of improper lifting you guys claim is proper, I can't tell the difference between J.J. Keller and *********************** with all the misinformation you guys regurgitate in these videos. If I get a workplace injury I will state I was following your guidelines and the attorneys can talk it out from there, but I since I will never follow your training I know I'm ok and in better health than ever following your procedure.

****, we understand that you disagree with the training. Please know that all J. J. Keller training for the workplace aligns with OSHA regulations and with the best practices our experienced team members recommend from time in the field.

Karen ** Associate Client Service Manager/JJ ****** admitted on November 9th to processing delay by their very own auditing team for one of my drivers DQF, violating their 2-business-day commitment. Which lead to my company being penalized and reputation being damaged.

*********, thank you for bringing your concern to our attention. We are reviewing our records to identify any opportunities to improve our process.

Illegal Use of *********************************** I use JJ ****************** for their labor law poster subscription services and have it set up to renew automatically with my company credit card.Today, I received an expense on my card that did not quite seem right. As usual, I had to call and request a copy of the invoice and receipt. I found that the receipt was in someone else's name-a manager within our company but a completely different location and department and we have no connection with one another-and that his services were charged to my card.When I spoke to a sales rep (no name was given) on 5/2/2023 and explained I did not authorize this charge, have no idea what it is for, and asked why it is on my card, I was told, "We charged your card because it was the only one we had on file for your company."I then asked to have the charges reversed, the rep answered "I cannot do that," and did not offer any additional information or solution.My finance department has reported this as fraud and has had my card cancelled.Aside from this egregious act, JJ Keller's customer service is far below subpar and I would not recommend their services at any level.

*******,I will be reaching out to you directly via email to resolve this issue. I sincerely apologize that you received this type of service.Sincerely,***************************

I used Driver Qualification and Drug & Alcohol services as a sole Owner/Operator. Terrible communication. Near impossible to get ahold of the right person. Cant sign-in online, says I am not a user even though I am still getting billed and have saved sign in info that I used many times. Can’t cancel because customer service cuts me off every time they try to transfer my call and no one responds to the live chat.

*******,I will be emailing you today to get a phone number from you so we can work to resolve this issue. Thank you for your feedback. ***************************

HORRIBLE !!!!!!!!!!!!!!!!!!Just wanted a set of .. " Three day" ..trip, fuel and HUT permits to go from ** to upstate NY..with a four axle dump truck and pick up road salt.A complete day of telephone tag and ten calls later I finally got permits...with one back dated a day..out of schedule with the other two They have only a couple of people answering the phone ...and are usually behind twenty calls .. RIDICULOUS !!!

Nick,Thank you for your feedback . On behalf of J. J. **************************************** I apologize for the experience you had ordering your trip permits. It is through customer feedback that we continuously improve to not lose you or any other customers. Someone from our Trip Permits leadership team will reach out to you.*************************** SVP of Marketing