Business ProfileforLands' End, Inc.

I returned an item for merchandise credit to Lands End. Order *******. On Wednesday. March 27, I received an email stating my return was approved (return approval code HR5YAWET). and they showed a merchandise credit for ***** but absolutely no details about how to access merchandise credit. It has already been going on 3 days now, and they still haven't emailed regarding the credit. I messaged customer service and was told you'll receive an email once the return is complete, but I had already stated to ****** that I had received approval and showing the merchandise credit amount but no other info. Then "**********" emailed and said the return hasn't been processed in the system, so why did they send an email saying it was approved if it's not even entered. I have returned an item back to Lands End in the last few months and the process was not like this. That was also a merchandise credit so I would not get charged return shipping and the credit code came within a week. ********** said in the message saying merchandise credit can take up to 3 weeks to receive which is not showing under their refund information on the website. Anyhow, this is really poor policy. I've never had a problem with LandsEnd before now and have always had good customer service. Please provide the merchandise credit code. I don't appreciate the runaround and vague customer service responses